Monday, December 19, 2016

SEO and Digital Trends in 2017

Posted by gfiorelli1

Disclaimer: This post, as with every post that aims to predict the future, should be taken with a grain of salt — no matter how authoritative the author.

The main purpose of this post is to offer ideas and open a constructive discussion around the future of SEO and digital marketing over the next 12 months.

Days of Future Past

2016 is, finally, close to its end.

It was an intense year, especially when it came to SEO and Google in particular. Because I'm deeply convinced that we cannot attempt any preview of the future without considering what happened in the past, I invite you to look back at the events that have marked the evolution of Google in the past 10 months.

It is important to note that, contrary to more classic Google timelines, I prefer to see all Google-related events in the same place. I believe it's the only way we can escape from a too-narrow vision of where Google is headed:

Click to view a larger image

Blue: Official Google Updates
Red: Businesses/companies acquired by Google/Alphabet
Green: Main posts in Google Webmaster Blog
Purple: Main Google patents published
Brown: Products Google launched in the market

What we can learn from this timeline?

This:

  1. Google is steadily moving to a mobile-only world. Mobile-first indexing seems like the inevitable consequence of a year (or more) almost exclusively dedicated to evangelizing and forcing a change of mindset from desktop to mobile.
  2. Albeit links are still essential for rankings (see Penguin 4.0), Google's investigative efforts seem almost fully devoted to entity, predictive, and personalized search. Again, quite logical if we consider deeply personal devices like mobile and home assistants.
  3. For the same reason, voice search seems to be the next frontier of search, partly because Bing — using a different business strategy than Google — may represent a big competitor in this arena.
  4. Since John Giannandrea has become the Senior Vice President of Search at Google, machine and deep learning began to be used by default in every facet of Google Search. Thus, we should expect them to be used even more in 2017, perhaps with specific algorithms improving Hummingbird at every phase.
  5. In a mobile-only world, the relevance of local search is even higher. This seems to be the strategic reason both for an update like Possum and all the tests we see in local, and also of the acquisition of a company like Urban Engines, whose purpose is to analyze the "Internet of Moving Things."
  6. The acquisition of startups like MoodStock and EyeFluence (but also Anvato and Famebit) seems to suggest that video/images and video/images marketing will be a central focus for Google, perhaps also because YouTube is struggling against Facebook (and not just Facebook) when it comes to videos/images and their monetization.

The shift from desktop-first to mobile-first

Until now, SEOs have considered mobile search to be one of the many specializations of SEO, on the same level as local search or international SEO.

That mentality did not change much when, back in 2015, Google announced AMP. Moreover, us SEOs considered AMP just another (often annoying) "added task" to our implementation checklist, and not as a signal of the real intentions of Google: Mobile search is all search.

With the announcement of mobile-first indexing, though, these intentions are now 100% clear, and somehow they represent a Copernican Revolution: After 18 years of prioritizing desktop, now we have to prioritize mobile.

The reason for this epochal change is evident if we look at the source of the search traffic (both organic and paid) for our sites:

Click to view a larger image

I designed this chart using the search traffic data Similarweb offers us. For all the industries categorized by Similarweb, I took the first five websites per search traffic volume in the USA during last November, and saw for each one of them how much traffic was from desktop and how much from mobile during the past three months.

Even though this analysis cannot be considered exhaustive and granular, as I hadn't considered the industries subcategories and I hadn't considered the "long-tail websites," surely it's indicative of a trend.

The results are clearly telling us that mobile search is bringing more traffic to websites than desktop: 20 industry niches out of 24 see mobile as their first source of traffic.

The four industry niche exceptions to this general rule are important ones, though:

  1. Computer & Electronics
  2. Internet & Telecom
  3. Science
  4. Travel

A good example of a website that still sees desktop search as its main source of search traffic is Tripadvisor.com:

  • Desktop search traffic represents 71% of all traffic from desktop
  • Mobile search traffic represents "only" 55.79% of all traffic from mobile

However, these same percentages should also make us reflect. They don't mean that TripAdvisor isn't visited on mobile, but that other channels are relevant traffic sources on mobile more than desktop (such as direct, not to mention the mobile-only app).

AMP, then, was the main character in the Google Search-branded storytelling about mobile this year.

Google announced AMP in October 2015, and by April already 37% of news sites' articles had an AMP version, according to a study by the GDELT Project.

However, the same study reported that, globally, only 40% of all news sites articles had a mobile version of any kind.

It must be underlined that the GDELT Project study refers only to news sites and not ecommerce or other kinds of websites, which see heavier use of mobile or responsive versions. Nevertheless, it can still be considered a good barometer of the reality of the web overall.

Speaking of "barometers," the Consumer Barometer with Google for 2016 is showing us important trends for the USA, like this one:

The percentage of people mainly using a smartphone is growing, while the percentage of people mainly using desktop is decreasing with respect to 2015 (or is stable if we consider the last 5 years).



Beware, though: If you analyze the trends in other countries, like some Asian or European ones, the percent of people using mainly smartphones is even greater.



Does this mean that we should neglect desktop search? No! If wid, it would be a big mistake, especially if our website were an ecommerce site.

The chart below, based on the same Consumer Barometer with Google data, tells us clearly that desktop is still by far the most-used device for product research (desktop is in orange):

Click to view a larger image

This insight must be considered if we're planning to redesign our site, to find a balance in terms of site usability for both desktop and mobile... and I cannot help but think that the subtle (and recently not-so-subtle) suggestion from Google of moving from mobile/responsive to PWA is also influenced by this reality.

What to plan for 2017?

Prepare for mobile-first indexing

When Google announced mobile-first indexing last November 4th, it did not say that the change would happen that same day, or even after a few days.

Google, instead, said this:

To make our results more useful, we've begun experiments to make our index mobile-first.

This means that we are still in a desktop-first index, but it's almost sure that it'll switch to mobile-first in 2017.

As happened with Mobilegeddon in 2015, Google is giving us plenty of time for:

  1. Creating a mobile version with any possible format (m. site, responsive, adaptive, PWA) of our site if we still haven't (remember how few news sites' articles have a mobile version?).
  2. Making the content and pages presented both in mobile and desktop versions the same. Be aware that this is the only possible way to really lose rankings, because if in desktop search we have visible content and pages that were discarded in our mobile version, when mobile-first deploys, it will lose that SEO visibility. For this reason, Google suggests responsive as the easiest way to avoid this problem.
  3. Implementing structured data in our mobile versions, because it's usually neglected in the interest of speed (and Google needs that information!).
  4. Eventually — and hopefully — reconsidering all the user experience and conversion optimization we offer on desktop and mobile (check out this deck by Talia Wolf from MozCon). For instance, in recent months — because of the Google demotion of tabbed content — many websites started to get rid of tabs and present all their content at once. This limitation won't apply anymore once mobile-first comes.
  5. Rethinking and planning a new link building strategy if we have a separate m. mobile site. This is more of a defensive strategy suggestion, though, because we still don't know what will happen to inbound links to desktop versions in a mobile-first indexing world. It may happen that Google will find a way to make the Link Graph independent from the nature of the sites.

In light of what Google has told us about mobile-first indexing, and that you can find finely discussed here in this Q&A on Search Engine Land, If I had to give an extreme suggestion, it would be this:

if you have a very bad mobile version, and if you know that you're not going to have a new, fully functional one in time for the end of 2017, then (absurdly) it could be better for you to have a desktop-only site.

In fact, Google has repeatedly said that mobile-first does not mean that it won't index the desktop version of a site. To the contrary: If a site doesn't have any mobile version, Google will index and consider for rankings its desktop one. And this will be the case even if that same website has an AMP version.

Finally, I strongly urge you to update (or download, if you still don't use it) Screaming Frog.

In its very recent 7.0 version, Screaming Frog allows us to fetch and render crawled pages, something that before was only possible (and with a painful one-by-one URL process) via Google Search Console. Obviously, remember to set up Screaming Frog to emulate the Googlebot smartphone crawler.

Moreover, Screaming Frog now also alerts us to any blocked resource that could impede the correct rendering of our pages, again just as GSC does — but without the pain.

AMP

Despite some concerns AMP is generating amongst some bigs news sites, web owners, and SEOs, it doesn't seem that Google will reduce pressure for a large number of websites to adopt it.

On the contrary! In fact, if AMP was at first directed to news websites (and blogs), recently Google started presenting AMP results for recipe sites too:

And for an ecommerce website like Ebay (one of the founders of the AMP Project):

Therefore, if your website is already receiving a great volume of traffic from mobile search, you might start scheduling the creation of an AMP version.

This should be a priority for a blog, a news site, or a recipe site.

However, if you have an ecommerce site, it could be interesting to AMP-lify a category to test the performance and ROI of creating an AMP version of it, as the AMP Project suggests here. Not every functionality that's standard in ecommerce is possible with AMP, but if I had to bet, this is the niche where the AMP Project will see its biggest enhancements; Google and Ebay are too deeply involved to ignore it.

That said, if you are an ecommerce site, while it can be exciting to experiment with AMP, your real strategic choice should be going PWA.

Resources about AMP

Progressive Web Apps (PWA)

I am quite confident that If there's a main trending topic for 2017, it will be Progressive Web Apps.

Not only has Google already started evangelizing it publicly via its Webmaster blog and developer website, but Googlers are informally suggesting it in conferences and private chats.

As we've seen above, ecommerce websites are not yet fully AMP-lifiable.

Moreover, three seconds is the new fast, according to this study Google presented last September. Even a very well-optimized responsive or m. site can barely perform with an average SiteSpeed like that if we consider how heavy web pages are right now.

Then comes the other obsession of Google: security... and PWA only works with HTTPS.

So, it's as easy as summing 1+1 to foresee how Google will push websites' owners to go PWA.

The only setback to this evangelization, ironically, could be mobile-first indexing, which is still very uncertain in all its details, hence causing people to hold off.

However, if you're an ecommerce site, don't have an app, or are reconsidering the opportunity of constantly maintaining two apps (iOS and Android) because of the need to rationalize costs, then Progressive Web Apps can be your best choice, as they allow a website to work as if it were an app (and offline, too).

Again, as we sometimes forget, SEO's future will be determined on a macro- and micro-scale by business decisions.

Resources about PWA

Understanding language is the holy grail of machine learning

This phrase is the headline of the Natural Language Understanding Team page page on Google's Research website. The author of this phrase? John Giannandrea, Senior Vice President for Search at Google.

On that same page, we also find this:

Recent research interests of the Google NLU team include syntax, discourse, conversation, multilingual modeling, sentiment analysis, question answering, summarization, and generally building better learners using labeled and unlabeled data, state-of-the-art modeling, and indirect supervision.

With that declaration in mind, we have a better understanding of what Google is doing by simply looking at some patents this team has published:

Context, as you can see, tends to be recurrent, and — as anyone who's studied linguistic and semantics knows — this is a very easy thing to understand.

A classic example is how "carro" means "car" in Mexico and means "carriage" or "wagon" in Spain. The meaning of a world can radically change because of context, in this case cultural context.

Context is fundamental for understanding the meaning of the implicit and compound facets of any conversation, which is fundamental for the successful development of completely new search environments like Google Assistant and Google Home. Will Critchlow (with the collaboration of Tom Anthony) explained this well at The Inbounder last May:


Finally, context and natural language are partly the basis (for what we know) of the infamous RankBrain, as vectors too are contextual (and contexts by themselves), as Bill Slawski explains in this post.

Moreover, Google finally seems serious about understanding one of the most common (and most complex) aspects of natural language: metaphors. And once they're able to understand the meaning of metaphors, understanding the meaning of all the other rhetorical figures people use when talking (and writing) will be an easy incremental step for Google.

Why does Google have this irresistible interest in natural language?

Sure, on an ideal level, it's because Google wants "to provide the better answer to users' needs," and to do that, Google must:

  1. Understand what each web document is about (semantics);
  2. Understand what users are actually searching for, now more and more using their voice and typing in the search box (natural language processing).

Another ideal reason is that "You don’t need to be at your desk to need an answer".

But then there are more earthly (aka: business) reasons:

  1. Voice Assistants adoption is growing, as reported by MindMeld;
  2. 40% of Voice Assistant users started using it only 6 months ago, which is a sign that the "early adopters" phase seems passing testimony to the "mainstream users" phase;
  3. Already 20% of mobile queries are Voice Search (and will be 50% in 2020, according to Microsoft);
  4. The primary setting for voice search is our home (followed by our car), according to a KPCB study;
  5. Already in 2014, Google was reporting that the biggest percentage of voice search users were teens. Those teens are growing, getting jobs, and becoming parents;
  6. Amazon sold about 5 million Amazon Echo in the last two years, and Amazon reported that "Echo Dot and Echo Tap, two smaller and cheaper versions of the traditional Echo device, accounted for at least 33 percent of sales in the past six months" (source: Geekwire).

These are some of the reasons why Google developed Google Assistant (a completely new search environment, as defined by Google itself at Google I/O) and Google Home, and that's why Google announced that Voice Search reporting will come to Google Search Console in the future.

As in the past with Android, Google is entering in the market when all its competitors are already established. Let's see, thanks to the adoption of Android as a mobile OS, if it will be able to recover its position and eventually become the market leader.

What to plan for 2017?

When it comes to natural language, voice search, and intelligent voice assistants, what SEOs can do is more related to optimizing for the parsing and indexing phases of the Google algorithm than to rankings themselves.

I talked about this idea in my last post here on Moz — Wake Up, SEOs – the NEW New Google is Here — so I won't repeat myself, but I do suggest you go read it (again).

More concretely, I would plan these tasks for the first month of 2017:

This is needed not only because Google will eventually use mobile-first indexing and these usually don't have schema implemented, but also because structured data is one of the fundamental tools Google uses for understanding the meaning of a web document. Moreover, Google is really pushing rich cards for mobile search, somehow replicating the incentivization strategy used in the past with rich snippets.

Are you worried about performance? Then it's time to adopt JSON-LD (paranoiac thought: is this also a reason why Google strongly insisted on JSON-LD for structured data?).

Featured snippets are even more prominent on mobile search, and also used by Google Home to offer answers, even though — as wisely said by Dr. Pete here on Moz — it's still not clear how that will translate into a click to our website.

Right now there are several tools that allow us to investigate and know what queries fire up a featured snippet (apart from all the other SERPs features). The ones I use are these:

  • GetStat
  • Moz, both Keyword Explorer (SERPS Analysis) and Moz Pro Campaigns (SERP Features and Analyze Keywords in the Rankings section)
  • SEMRush, in the Positions page of the Organic Research section of its Domain Analysis, which also offers to visualize a snapshot of the SERP for each keyword

SEMRush SERP snapshot, and an example of how a featured snippet can be generated from an ecommerce category page (the SEO for Amazon must be very happy, I bet).

  • Start using the Google Assistant API and experiment with custom voice commands
  • RankBrain is one of the fundamental bricks toward a natural language based search engine, so if you have not already done it, start rethinking keyword research, and stop generally talking about "topics" with no real actionable strategy behind it.
  • Consider branding as an SEO strategy
  • One of main characteristics of Google, enhanced by entity search and context, is personalized search.

    Personalization, then, seems to be even more important if we consider personal assistants.

    Personalization means that Google will more often present content from websites that are in our search history or — through search entities — linked from websites already present in our search history.

    This means that if, on a short, tactical level it's important to target long-tail queries, on a longer, strategic level the ideal is making our brand synonymous with our products and services. This can be achieved by targeting higher up the funnel with the right content in the right format, published and promoted at the right moment to the right people. This is very well described Jono Alderson at Searchlove London in 2015 (here's the video recording):

    Searching higher up the funnel from Jono Alderson

  • Reconsider Bing!

If you think that Bing is only "that search engine with cool background photos," it's time to change your mind. Bing is fueling the search of Siri and Alexa, apart from being the default search engine of Cortana. If you calculate how many iOS/OS X, Windows 10, and Amazon Echo devices are used, then you have a rough idea of how Bing could be important as voice search grows. You can read more about voice search, Cortana, and Bing in this post by Purna Virji.

SE.LO.MO (Search Local Mobile)

Only a few years ago digital marketers used to talk a lot about SO.LO.MO. (SOcial, LOcal, and MObile).

We were all talking about Foursquare marketing. Then Foursquare changed to Swarm, and we no longer talk about SO.LO.MO., partly because the marketing philosophy behind it has become a default practice.

However, now with mobile as the first search traffic source and the unstoppable success of personal assistants and chatbots (I invite you to look this deck by Jes Stiles), the idea of doing marketing locally and mobile is even more pressing and promising, although there are technologies like beacons that don't seem able to conquer the market, maybe because they're too advanced with respect to consumer behavior.

Returning to TripAdvisor as an example, if we look at which queries bring more organic traffic from mobile (and excluding branded searches), we see these:

Click on the image to see a larger version

Apart from telling us that people in the USA really like to go out for dinner without any clue on where to go, what this simple analysis shows is that people search on the go more and more. They've finally understood that searches are localized and they don't need to explicitly indicate their location. Perhaps even more important, they now fully know that their results pages are personalized.

What this snapshot above is not telling us, though, is a trend that could become the new normal in the next future: longer verbose queries because of voice search.

In fact, if we dig into the Similarweb mobile keyword report, we can start finding these kind of queries:

The SERPs answering these queries, though, also show us one problem and one opportunity:

  1. The problem is that these SERPs, while having a clear local intent, quite often do not present any local search pack.
  2. The opportunity is that, despite these queries indeed being "local," Google fails to offer relevant results able to answer them (see the "five star restaurants like salvatores in western new york" as an example).

Therefore:

  1. Thinking of local search only as MyBusiness optimization may limit the opportunities businesses (especially local businesses) can have to earn SEO visibility and traffic.
  2. Also, local business websites should start working to intercept the potential traffic generated by those kinds of queries. There is a real opportunity in those kind of queries, simply because (still) nobody is really thinking about them (apart fromTripAdvisor, as its result for "where to get breakfast near grand hotel francais paris" testifies).

How to achieve that?

Probably not by trying to target all the infinite possible combinations of local searches a user can do in relation to our kind of business and our location. That would be equal to creating content of very poor quality, when thinking about how Hummingbird and, in many aspects, RankBrain work.

This leads me to redirect you back to the previous chapter of this post about semantics, natural language, and context.

David Mihm advises to Think of your website (or your client's websites) as an API, adding that:

Even if you’re not a publisher in the traditional sense of the word, you should prepare for a time when no one ever visits your website. Awareness, research, and conversion will all happen in search results, and the companies whose websites facilitate that paradigm on the leading edge will be rewarded with more customers while competitors scramble to catch up. This means as much Schema.org and JSON-LD markup as possible, and partnering with third parties that have cut deals with Google to facilitate transactions (see: OpenTable and ZocDoc).

Because David is surely more expert in local search than I, if you want to dig into what could be the trends in this very important SEO area, I invite you to read his predictions in the Tidings blog.

THE IRRESISTIBLE ASCENT OF VIDEO (and the images strike back)

Video

This post by Content.ly is old (July 2015), but it shared still-interesting stats via an Emarketer study about the growth of video consumption online.

Consumption of video online is growing, even though — apparently — it's not really stealing time away from TV.

Things look different if we look at "generations" (I don't really like marketing segmentations such as "millennials," but we can still use them for brevity):


What this chart is forgetting, though, is the youngest audience (from 4–13 years old). If you have a child around those ages, you'll agree that she consumes video mostly online. For instance, my kids' idols are Iron Man, Aragorn, Luke Skywalker, and DanTDM, a YouTuber, who shares his videos while playing games like Minecraft.

Let's add a final stat about what device is used the most for watching videos online:

Laptop & desktop are still the most-used devices, but smartphone is quickly growing.

Consider that:

  1. The average age kids start owning a smartphone is 10.3 years;
  2. Children from 5 to 13 years old (and also young people up to 20 years old) tend to me more visual than textual;
  3. Their influence on the buying habits of their parents has been known for many years and, in 2012, it was equal to $1.2 trillion USD in spending.

I talk a lot about kids because they are the most crystal-clear example of why every technological platform is so devoted to video and video live streaming right now (Instagram being the last one announcing it on 11/21). However, this trend in consuming videos online (and YouTube still is the most-used channel) is common to almost every age group of Internet users.

Finally, if we pair to this video frenzy the equally irresistible rise of native advertising (pro tip: follow Melanie Deziel), then see that Google acquired companies like Anvato (a "video platform that guarantees video playback and monetization from signal to every screen" as it describes itself) and Famebit (an "Influencer Marketing Platform for YouTube, Instagram, and More", as its title tag recites) is not a surprise at all.

Google needs to find new ways of monetizing videos... and YouTube is not enough anymore.

More concretely, if we think about our 2017 SEO and digital marketing strategy, video seems to be a channel that we should start exploring more seriously, if we did not consider it before.

And when it comes to digital PR, we should start considering online videos stars as much (if not more) influencers as any classic blogger.

Images

In 2017, for almost the same reasons explained above for video, we should expect a return in interest for images marketing, especially in Google search.

Let's be honest: Images search, as it is right now, is the dinosaur of Google search. For us SEOs it hasn't been useful in bringing traffic to our websites for many years and, for Google, it's not profitable.

Maybe this is one of reasons why Google bought Moodstock and invests so much intellectual and machine learning efforts in image recognition.

People do showrooming... They go into a store, take photos of products with their smartphone, and then search for online offers for those same products.

It should not be silly to think that Google could "help" this search thanks to image recognition, because it already does it quite well with its reverse image search feature.

Moreover, with Schema.org/Product, we can tag the images of our products so that Google can easily pair product images to other characteristics like prices, offers, and stock availability.

With this data, it could start monetizing the Images vertical once for all.

[NOTE: As I was writing this, Google announced that it will start showing product schema rich snippets in image search results... so this is no longer a risky preview, but partly a reality!]

VR

What is the last company did Google acquire? Eyefluence.

What physical product did Google launch in October? The DayDream VR headset.

What was the most exciting feature that YouTube (and other platforms) rolled out? 360.

I'll let you fantasize about the opportunities VR represents for the smart digital marketers.

Maybe in 2017 VR will still be an "early adopters" technology, but if I were you, I'd start preparing myself and clients to it.


Credits: The images in this post, if you didn't guess it already, are from the HBO show Westworld.

The captions in the photos are from sci-fi movies and TV series titles (have fun discovering them)


Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!



from Moz Blog http://ift.tt/2i5Elnr
via IFTTT

Friday, December 16, 2016

Twitter Deep Dive: How to Use Social Media to 10x Your Website Traffic - Whiteboard Friday

Posted by TaraReed_

This week, Whiteboard Friday is hosted by the amazing Tara Reed who'll walk us through how to use social media broadly and Twitter in particular not only to earn engagement and a following, but to drive visitors directly to our websites and to the content that converts. Let's dive in!


Click on the whiteboard image above to open a high resolution version in a new tab!

Video Transcription


Hey. My name is Tara Reed. I'm the CEO of appswithoutcode.com, and you're hanging out with me today for Whiteboard Friday. Today, we're talking about how to use social media to 10x your website traffic. Specifically, we're talking about how to use Twitter. We're doing a deep dive of Twitter and how to use Twitter to do that 10x-ing of your website traffic. How do you take people from your social media content to your actual website and flow them through that funnel? I'm going to be giving you a process today to automate a lot of that work that sometimes we do manually.


Before we jump into that, I just want to ask you a quick question. How many of you feel like you have a well-oiled machine that is taking people from your social media content through and all the way to your site? If you don't feel like you have a really strong, well-oiled machine, I've got one here for you, and you can implement all three parts of this three-step process I'm going to show you in order to really, really drive a lot more traffic, squeeze a lot more traffic out of your social media following and your social media presence.

Reach

So this process has three steps. The first step is reach. This is something that most people skip over entirely. They sit back passively, and they wait for people to find their social media site. So I want to offer an alternative for you that's going to be a lot more proactive, and here's how it works.

There are thousands, if not millions of people out there who are actively posting, tweeting, and saying that they want your product, your service, whatever it is that you have. So for example, if you have a company that helps people find apartments, there are thousands of people every day who are posting, "I'm thinking about moving to Seattle next month," "thinking about going here." They're actually saying these things in their social media posts, and you're just letting them say these things and you're not actually engaging with them. But there's a really awesome way that you can do that, and I want to walk you through how.

Keywords


So what you're going to want to do first, in order to find these people, is write down a couple really clear keywords around the types of things that people are saying in social media to indicate high interest.

These keywords are going to be slightly different than the keywords that someone might type into Google or into a search bar, because the types of things you say on social media are just slightly different. So for example, you might say "looking for an apartment" on social media, but on Google search you might type in "apartments in Seattle," and that's a slight difference there. So you want to be conscious of the social media platform that you're on when you're writing out your keywords.

Automated workflow

Once you have your keywords, the next thing you want to do is build an automated workflow to engage with these people. There are a couple different things that you can do to create an automated workflow. You get to decide which of these four elements you want to use to create the most organic experience for you and for your brand. But there are four different types of ways you can engage with these people who are actively saying that they want whatever it is that you have. So you can:

  • Like their posts
  • Follow them
  • Add them to a list
  • Send them a DM that says, "Hey, Tara, saw you were interested in apartments. Check out this blog post of the top apartments in Seattle that we put together last week," whatever it might be.

But what you're going to want to do is use some of these, maybe not all four of them. But come up with a strategy that feels really organic and an outreach, because you don't want to just leave these people hanging out there. You want to make sure that you're engaging with them in some way. It's low-hanging fruit, and it's really going to help you squeeze a lot of value out of your social media content.

Resources

So I've outlined some resources for you to use in order to do that. These are two of my favorite tools.

Socedo does a really good job automating this workflow of reaching out to people who are prospective customers, prospective users, prospective visitors of your website. There's also a tool called Narrow.io that you can use.

Click

So once you're doing this outreach, you're not passively sitting back, you're actually engaging with the people who really want whatever it is that you have, we're going to move over to the second strategy -- to click. Now, what you want to do here is have something really valuable for these people to actually click on, because what they're going to do is they're going to click on your profile link and they're going to arrive here. That is why I recommend people implement something I call a 14-day experiment.

14-day experiment

A 14-day experiment is when you take your top blog posts and for 14 days, every single day you post 14 posts, different blog posts. You can mix them up. But every day you are posting 14 links to a blog post with some interesting, unique content. The reason you want to do this is that the average user spends just 13 minutes on Twitter at a time. So the chances of them seeing more than one of those posts in your day is really slim. So you want to do 14. It may feel like a lot for your company and for your brand, but really that's where you want to be in order to really squeeze out all that value on your social media site.

Spreadsheet

Now, in order to get prepared for this 14-day experiment, what you're going to want to do is get out a spreadsheet. In the first column of your spreadsheet, you're going to want to put links to all of your top blog posts. I'd say grab somewhere between 14 and 25 blog posts that you want to use.

In the next column, for this specific blog post, you're going to write a tweet, a piece of content. You can grab out a quote from the blog post, or you can do a summary of the blog post, whatever it might be. But you're going to write a tweet about that blog post, and if you want, you can add an accompanying image.

You're going to do that again for the same blog post, but you're going to put a new piece of content, a new tweet, and a new image. This spreadsheet will go on for about 28 rows, because you're going to do about 14 different posts for each blog post. It's going to really push you to think about different angles and different ways that people can think about the content that you've already written. Most of us just post one or two times on our blog post, but you can really push out 14.

Resources

Some resources to help you do this, obviously a spreadsheet. Really easy, that is all you need. But I also have a book recommendation for you. It's called "Jab, Jab, Jab, Right Hook" by Gary Vaynerchuk. I've had my team and other teams read this book as a group. As they go through putting together their 14-day experiment, it's a really great way to rally your team around the ideas and get everyone involved. So if they want to contribute some content into this spreadsheet, they're already on board and excited to do it.

Recycle

Now, then you move on to the third part of the strategy, which is to recycle your content. Again, most of us are posting again and again and again on social media, but people are only seeing a few of those posts, because the average user is only spending a few minutes on Twitter every day. So what you're going to want to do is use a tool to recycle your content.

Resources

You're not just going to want to post your blog post one or two times. You're going to want to take everything you put in the spreadsheet and put it into a tool like Edgar. Edgar is a tool that allows you to recycle content. So after the blog post has gone up one day, 14 days later, a month later, it'll show up again, that same exact post. People probably haven't seen it yet, and so it's going to allow you to recycle your content on auto-pilot.

These two elements on the side of me -- the outreach part and the recycling part -- those are things that you can get going on auto-pilot. They're running on their own. This middle piece, you're going to have to do some upkeep. You're going to have to maintain content, add new content to your funnels. But for the most part, this is going to allow you to cohesively build a really cohesive strategy that's going to automate the experience. It's going to really squeeze a lot of the content, a lot of the engagement that you can get to get people from just looking at your social media profile, bring them to your social media profile, and then funnel them through to actually be on your website.

Thanks for hanging out with me on Whiteboard Friday.

Video transcription by Speechpad.com


Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!



from Moz Blog http://ift.tt/2hCcJYa
via IFTTT

Wednesday, December 14, 2016

Reach and Influence: Your First Marketing Priority

Posted by EricEnge

When you first start out with content marketing, you often have a very basic challenge: you have to build an audience for your content. Even if you're a large brand with lots of people who are passionate about you, they're not yet conditioned to see you as a publisher of valuable content. In other words, either way, you've got work to do.

In today's post, I'm going to outline why you should focus on reach and influence, and how to do it so that your content marketing efforts can deliver the maximum ROI.

Map your marketplace

The first thing to realize is that number of potential customers in a marketplace is finite, and so are the number of major media sites and blogs that have any real audience. A typical audience reach for the bloggers and media in a marketplace might look something like this:


Traditionally, SEOs have focused on trying to publish content on as many different domains as possible. In the early days of SEO, the theory was that getting links from as many different domains as you could was how you maximize overall rankings impact.

This still has an element of truth to it today if you view the Google algorithm from a narrow perspective, but I believe it's best to take a more holistic view of the market. Frankly, I don't want the hard task of fighting for every link I get; I want people to give them to me because I've shown I deserve them.

I don't want to fight for every link I get; I want to earn them because I've shown I deserve them.

For that reason, we urge our clients to focus on building authority, reach, and influence. If you do this well, you establish a solid base for earning links organically. Consider the value of publishing content and having it get links with minimal effort on your part.

While you all shudder at the concept of “build it and they will link to you,” if you implement a fully integrated campaign with an audience that is anxious to see what you have to say, the task of attracting links becomes significantly easier.

To make that work for you, you'll need relationships with key influencers, bloggers, and media people, and you'll need to prioritize who are the people who can help you most.

The catch is, the most influential players in a marketplace have assets to protect (their relationship with their audience), and they're not going to help you unless you find ways to help them bring even more value to their audience.

That means you'll need to establish your business as a top source of content and ideas. You’ll also need to be seen by them as a partner, and that you support their goals, not just your own. So now, let's get to work!

Identify your real audience

First, let's look at another map, this time looking at the makeup of the people in a given market:

Who in this chart do you think might reshare your content or link to it? It's certainly not the laggards, or even the early or late majority. Generally speaking, these are not the people with large social media followings, or highly popular blogs or columns on your market. The people who do have these things are highlighted here:

Innovators and Early Adopters are the ones that might share or link your content in a way that has a large impact. If your content is not good enough to interest them, then you've failed. Not only can they get more eyeballs on your content, but when they reshare it, it acts as an endorsement of its value.

Cater to this audience. Even for a large brand, it's essential that you get good engagement here, as it helps give your content credibility.

Go to where your target audience resides on the Interwebs

Your target customer spends a lot of time in various places across the Internet. Consider engaging with them where they are.

The reason for doing this is to accelerate the growth of your audience and their engagement with your content. I often refer to this as getting in front of OPA ("Other People's Audiences"). It's one of the most powerful ways to increase your own audience and loyalty. It also creates opportunities to build your own direct audience.

That said, you need to do this with great care. If you dive willy-nilly into public forums with commercial messages you'll be seen as self-serving and overly aggressive. Better approaches include:

  1. Establish columns on high-authority media sites
  2. Share valuable info via your social media presences
  3. Interact with influencers online
  4. Participate in online and offline events (webinars, conferences)

These are just a few ideas. Remember, you're there to add value, and adding value doesn't mean showing people all the great things they can do with your products. Create useful, non-commercial, content, or address questions without your products or services being the explicit answer.

Adding value doesn't mean showing people all the great things they can do with your products.

The role of columns

As we've established, the top media sites have the most influence in a marketplace. Here's another way of looking at it:

If you're looking for OPA, the top media sites that cover your market have plenty of it, and if you're allowed to publish on their sites without having to pay for it, they also provide an implied endorsement. Old-school SEO would tell us that columns are not that valuable because Google used to value visibility on a larger number of domains more than they valued repeat presence on the higher-authority sites, but digital marketing life is no longer that simple.

You can argue about how far that pendulum at Google has swung, but you can't deny that it makes sense that an ongoing relationship with an authoritative site is a stronger indication of your authority than ten meaningless one-time relationships with sites no one, or almost no one, ever visits. If you don't think that Google gets this, you're definitely stuck far in the past.

Other publishing efforts

It's great to get high-value columns, but not every major media site will grant you that opportunity. Let's say you manage to get a column on three of the top sites. This may expose you to this type of reach:

There will also be major media sites where getting a column or publishing content is not an option. But, can you build relationships with their editors and writers? Will they reach out to you for fact checking or quotes when they write a related story? Are they interested in interviewing you?

A deliberate program to build these relationships is a must in any reach and influence building strategy. Some of the key steps are:

  1. Build a list of the top relationships you should target
  2. Try to obtain info on their social accounts and email addresses
  3. Study what they're about, and what's most important to them
  4. Actively reshare their relevant stories via your social media
  5. Engage with them in ways that will add value, and that shows them why a relationship with you would be valuable for them
  6. Consider implementing targeted paid social campaigns that will expose them to your best content
  7. See if you can structure opportunities to meet them face-to-face.

Use all of these tactics to map out your strategy and show yourself as a leader in your market, and to show your willingness help them with their needs.

The role of influencers

Media people are influencers in their own right, but there are types of influencers as well. Their presence may be in other places, such as social media or streaming media, and there are usually many of these out there in any given market. With these types of influencers you can potentially leverage a few additional tactics, such as:

  1. Interview them and publish the result on your site
  2. Pay them to reshare your content on social
  3. Pay them to write for you (and ask them to share the article via their social)
  4. Engage them to help you more broadly as a spokesperson
  5. Find ways to collaborate on projects with them and then co-promote the results
  6. Or, try a more limited project-based engagement

The value here is very similar to that of major bloggers and media. Their engagement with you reinforces the quality and value of what you're doing online. As with the media, there are probably a small number of influencers with significant reach. The cool thing here is that the people they influence only overlap partially with the people reached by media. Let's look at how they overlap:


If you are able to establish relationships with a few of the top ten (non-media) influencers, your reach and influence will go up yet one more notch.

Organic social media

Social media is a great way to build relationships directly with bloggers, media, influencers, and to access your target customer base. Too many businesses view social media in a very tactical way. Either they focus on pushing commercial messages through their accounts, or they work towards shallow goals, such as increasing likes or followers.

If you're looking to expand your true reach and influence, you should leverage the strengths that social media has to help you accomplish that. Even in a world where major social platforms such as Facebook are limiting organic reach, there is still much to be gained by posting high-value content on these platforms. First of all, not all of the social media platforms limit your organic visibility, and there are also many community opportunities on them as well. And second, you can use that content as a sort of “credibility calling card” as you try to build relationships on social with influencers. If they look at your profile, your content serves as a resume that says you’re worth engaging with.

But nothing free lasts forever, so make a point of finding ways to migrate the relationships you create on social media sites onto other platforms.

Make a point of finding ways to migrate your relationships on social media sites onto other platforms.

One way to do that is to share great content published on your site, and then find ways to lure people into signing up for a newsletter, your app, or find some other way to get them connected with you going forward. By all means, don't abandon your connection with them on the social media platform where it started, but don't be wholly dependent on that platform either.

Paid social

There are tons of opportunities in the world of paid social, and they are worth exploring. Some of the platforms, such as Facebook, offer tremendous targeting options that allow you to get extremely granular with your campaigns. Have a mailing list of 10,000 people? Imagine targeting a Facebook ad campaign that runs solely in front of that audience. Sounds awesome, doesn't it?

You can actually do this, but the only catch is that the email address you have for them has to be the one that's used for the user's Facebook account. In our experience, that may cut the actual list reached by half or so, but this type of campaign is still an enormous value add.

There are other effective ways to target on paid social media platforms, but the big key is to invest the time to get your targeting right. So many companies dabble in social media advertising, try a few things, look for an instant return, and then give up. You need to have patience to figure out your best targeting options, and work to get it right.

To do that, you'll need to invest some money with a not-so-great ROI for a while, in order to get enough data to get your targeting where it needs to be. If you're willing to do this, you can gain a nice market edge for yourself, especially since it’s very possible your competition isn’t willing to put in that effort.

One approach to help with extending your reach and influence is to build a list of bloggers, media, and influencers, and do the hard work of building targeted ad campaigns just to that list. This is a great way to get your content in front of those that matter most.

We've seen results in campaigns like this that deliver engagement (likes, clicks, reshares) for as little as $0.30 per action. Other campaigns we've run have shown action rates in the $1 range, but this is still a phenomenal value.

Summary

Keep your focus on the goal of extending your reach and influence. No matter how large your brand is today, you're living in an uncertain world. If you're heavily dependent on organic search results in Google, know that the concept of the search box is likely to disappear in the next five years. Or, if you're heavily dependent on people walking in to your stores, you've already seen the massive shift of activity online. More change is guaranteed, and the exact shape it will take is not clear to anyone.

Your best defense in a rapidly changing world is a passionate and engaged audience that feels loyalty directly to you, and that you have ways of connecting with directly. Build this. Cultivate this.

Then, no matter what direction things go in the future, you'll be in a position to continue to grow and prosper.


Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!



from Moz Blog http://ift.tt/2gzrLMk
via IFTTT

Tuesday, December 13, 2016

Introducing Yelp Data Management and Claiming through Moz Local

Posted by dudleycarr

Today we’re making an announcement that’s exciting for marketers at local businesses, enterprises, and agencies focused on digital marketing.

Back in August we announced the industry’s most advanced duplicate detection and closure toolset. And just last month we unleashed our new Moz Local packages, adding Google My Business sync, listing alerts, Apple Maps distribution, reputation monitoring and management, and more to the mix. Well, we have one more announcement to squeeze in before the year ends, and it’s a big deal!

Yelp data management for everyone!

We’re announcing a partnership with Yelp — the leading source for consumer reviews — bringing a new level of Moz Local product integration that will help you make Local your advantage. This integration is the first of its kind in our industry; one that will enable marketers to capitalize on the convergence of local search and consumer reviews more easily than ever before. Whether you have one location or one thousand, you can now claim and manage all your Yelp locations directly from your Moz Local dashboard.


What's new?

Marketers will now be able to claim and manage data for all of their Yelp listings in Moz Local to increase the likelihood that more new customers will be able to find their business in local and map searches.

Claiming Yelp pages

Businesses can now use their Yelp login to claim and manage their listings through Moz Local — either individually or as a group. Create a new Yelp account or use your existing one, you can manage it all through us!

Ongoing management of Yelp pages

Once claimed, Yelp listings can be accessed and updated by Moz Local. This includes pushing updates to those Yelp pages from the Moz Local dashboard as well as monitoring the status of those updates and getting listing alerts in our recently introduced activity feed.

A Complement to our Reputation Management functionality

This new advanced Yelp functionality in Moz Local — claiming and active management functions — will complement our existing Reputation Management functionality, which provides notifications of new Yelp reviews and review snippets themselves right in the Moz Local dashboard, enabling users to link to the review user experience on Yelp.com in order to respond to a review.


What's the big deal?

We’re excited about this partnership for a number of reasons. First off, our primary goal has always been to make it easier for brands and marketers to manage their local marketing strategy. As the leading consumer review service, Yelp is one of the most authoritative citation sources in the Local SEO ecosystem, and, as such, is an important source of information to Google. On top of that, Yelp data is critically important to Bing, Apple Maps/Siri, Amazon Alexa, and Yahoo, which use both its location data and reviews directly for their own results.

Everyone agrees Yelp is vital to local marketing strategy, and businesses that employ digital marketing have always told us they would love to be able to update and manage their Yelp listings. In both small and large-scale scenarios, they’ve been waiting for an efficient solution for updating their listings. A comprehensive solution that enables them to do this, as well as manage their Yelp reviews, streamlines the online management process substantially.

Finally, as the leading consumer review site, Yelp attracts over 100 million unique visitors monthly. It provides a critical customer touchpoint for businesses, and having listings on Yelp helps a business rank in local searches.


How will it work?

Moz Local users will provide the email address associated with the Yelp page(s) for their business location(s) to Moz Local, which will then start the claiming process. This will include a bulk claiming process that will prove especially valuable for businesses that have a large number of locations.

Once the Yelp page(s) for their business have been claimed by Moz Local on the user's behalf, then automatically associated with Moz Local listings as appropriate, the user will be able to monitor and update those pages with all the efficiency and effectiveness that Moz Local provides through its unique, industry leading Active Location Data Management process. This will be available in all Moz Local product packages (Moz Local Essential, Moz Local Professional, and Moz Local Premium).

Yelp review snippets and review notifications are available in the Reputation tab in all Moz Local product packages.

Yelp performance metrics will become available in the Performance and Visibility tabs of Moz Local Professional and Moz Local Premium packages, our product packages that offer SEO analytics.


Cool. When will it be available?

The new Yelp advanced functionality will be available in early 2017.

Questions about this announcement? Leave a comment or contact us at help@moz.com.


Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!



from Moz Blog http://ift.tt/2hAjlJt
via IFTTT

Pon la guinda a tus campañas de marketing de aplicaciones para estas fiestas con las innovaciones para llegar a los usuarios más valiosos

Llegan las fiestas y millones de usuarios de todo el mundo están deseando probar los dispositivos que les han regalado y descargar sus aplicaciones favoritas. Ahora el abanico de aplicaciones donde elegir es más amplio que nunca, de modo que las marcas y los desarrolladores tienen que esforzarse para ofrecer experiencias útiles e interesantes.

Hace poco presentamos la nueva generación de campañas universales de aplicaciones con el fin de ayudar a los profesionales del marketing a mostrar tus aplicaciones a los clientes de iOS y Android más valiosos en función de los objetivos de tu empresa. Hoy anunciamos otras tres innovaciones para que crees campañas de aplicaciones más atractivas y eficaces para estas fiestas.

Crea anuncios de vídeo inmersivos con la magia de AutoDirector
A todos nos encanta ver vídeos, y YouTube, con más de mil millones de usuarios en todo el mundo[1], es la plataforma más utilizada.

Ahora, los anunciantes que publican campañas universales de aplicaciones pueden mostrar su aplicación en acción con imagen, sonido y movimiento gracias a AutoDirector, una nueva herramienta que crea automáticamente atractivos anuncios de vídeo inmersivos.

AutoDirector recoge la descripción y las puntuaciones de tu aplicación, selecciona sus mejores imágenes en App Store o Google Play e incluso elige la música para dotarla de banda sonora. Nuestros motores de aprendizaje automático trabajan en segundo plano para determinar cuál de las versiones de esos vídeos consigue que más usuarios instalen la aplicación e interactúen con ella en YouTube y en las más de un millón de aplicaciones de la Red de Display de Google.


Vídeo de promoción creado por AutoDirector para la aplicación de compras brasileña OLX

Anunciantes de todo el mundo utilizan vídeos creados mediante AutoDirector para maximizar la inversión en publicidad con campañas universales de aplicaciones. Caio Ferreira, director de Marketing de Resultados de OLX Brasil, comenta: "Gracias a los nuevos vídeos de AutoDirector, el equipo de Marketing de Resultados de OLX consiguió generar un 78% más de conversiones en AdWords... ¡Sensacional!". Más información

Nuevas formas de destacar tu aplicación en Google Play
Aunque hay muchos modos de descubrir aplicaciones, prácticamente la mitad de los usuarios las encuentran mientras navegan por la tienda de aplicaciones de su teléfono[2].

Hoy presentamos una nueva ubicación de anuncios en Google Play pensada exclusivamente para los anunciantes que publican campañas universales de aplicaciones. Mientras los usuarios consultan aplicaciones en Google Play Store, verán anuncios en un carrusel junto con recomendaciones de aplicaciones. Por ejemplo, a los usuarios que instalen la aplicación YouTube Gaming podemos sugerirles otro juego, como Tap Paradise Cove.

Recomendación de Tap Paradise Cove a un usuario que acaba de instalar la aplicación YouTube Gaming

Recomendamos a los anunciantes que supervisen sus campañas, porque se pueden producir algunos cambios en el rendimiento y la publicación de estas a medida que implementemos las nuevas ubicaciones.

Utiliza datos de Play para llegar a los usuarios con más probabilidades de hacer una compra

No hay mejor sitio que una ubicación destacada en Google Play para anunciar tu aplicación cuando los usuarios buscan aplicaciones relacionadas. Sin embargo, encontrar a clientes que estén dispuestos a interactuar con esta una vez instalada es bastante más difícil.

Ahora hay una forma más sencilla de llegar a estos usuarios más valiosos: los desarrolladores de Android que utilizan la facturación in-app ya pueden contabilizar las compras in-app como conversiones en AdWords sin necesidad de integración técnica. Ello permite usar campañas universales de aplicaciones para llegar a un mayor número de usuarios valiosos con más probabilidades de hacer una compra in-app en el futuro.


Opciones para contabilizar conversiones in-app con campañas universales de aplicaciones en AdWords

Y eso no es todo. Los desarrolladores de aplicaciones para Android e iOS pueden definir las acciones in-app que les interesen (desde superar un nivel de Tap Paradise Cove hasta suscribirse a HBO Now o consultar la habitación disponible de un hotel en trivago) y encontrar a nuevos usuarios con más probabilidades de llevarlas a cabo. Los anunciantes pueden integrar los datos de conversión in-app con AdWords mediante Firebase Analytics o una solución de medición de otro proveedor.

Hay más de cuatro millones de aplicaciones que se disputarán la atención de los usuarios durante estas fiestas. Esperamos que con estas innovaciones para las campañas universales de aplicaciones te resulte más fácil llegar a usuarios que se instalen tu aplicación e interactúen con ella hasta bien entrado el año nuevo.

Publicado por Sissie Hsiao, directora de producto de Publicidad para Aplicaciones Móviles

Para obtener más información sobre cómo empezar a encontrar usuarios de aplicaciones móviles antes de las fiestas, consulta nuestra guía oficial.



[1] https://www.youtube.com/yt/press/es/statistics.html

[2] Google/Ipsos, EE. UU., “How People Discover, Use, and Stay Engaged With Apps” (Cómo descubren aplicaciones los usuarios: uso e interacción), n = 999, base = usuarios de smartphone de 16-64 años de edad, septiembre de 2016.


from Dentro de AdWords - España http://ift.tt/2gGW72y
via IFTTT

How to Defeat 7 Common Problems for .edu Sites with A+ Content

Posted by syl.deleon

Have you ever…

Have you ever been put in charge of running a website only to find there’s no content management system, when you FTP in to fix a typo there are hundreds of files organized helter-skelter, named with long strings of acronyms, and you can’t find the index file with the misspelled word you’d like to fix to save your life?

Have you ever tried to update the navigation of said site because it's horrendous and lacks the basic links visitors need to find their way around, only to learn that the nav is held together by a complex overlapping template structure that breaks the entire site when you add an “Apply Now” link?

Have you found that all the events you’re promoting are listed on the website without venue addresses or map links and no convenient parking options?

Have your predecessors riddled the site with multiple H1 tags per page, using them as a design element to make anything that seemed important bigger (like dates and times in the middle of the page) and, of course, made prodigious use of all caps and exclamation points and (AND!) center-justified all text?

Have you ever been asked to update a sentence on a webpage, only to find that the entire content area is actually a large image and not real, crawl-able text?

Have you ever received someone’s bio via email with a request to please update the website, only to find that the attachment is a single page-long paragraph that’s a JPEG file of a scan that was saved upside down and, from what you can figure, was written in German? And you don’t speak German. And your website is not in German.

If any of these scenarios feel painfully familiar, you, my friend, have likely worked in marketing at a higher education institution (whether you had the formal title or duty to do marketing in your role or not).

Table of Contents

Challenge 1: Scattered messaging across departments
Challenge 2: Limited web resources and website access issues
Challenge 3: Getting the scoop – collecting engaging content
Challenge 4: Information overload – cutting through institutional jargon
Challenge 5: Acronyms – just don’t
Challenge 6: Print-focused marketing in a digital age
Challenge 7: Getting results

The struggle is real.

As university marketers, we love commiserating over the unbelievable obstacles that make our jobs seemingly impossible. Colleges and universities have a bad reputation for ugly, unusable websites that are filled with maze-like link loops, pages of irrelevant content, and impossible-to-follow instructions for how to get anything done according to policy and on time. Why not just fix all that? Well, sometimes we simply can’t do much for reasons beyond reason, even though it pains us deeply.

If your job is to promote college programs or recruit students, but your department lacks the tools, skills, and tech support to use a .edu website effectively, here are a few tips for leveraging what you often CAN work with. Content.

Challenge 1: Scattered messaging

When various departments are sending out numerous messages that are not aligned, it’s easy to understand how people on the receiving end can get confused (at best) and completely disengaged (at worst), clicking the unsubscribe button regardless of how awesome or important your email is. At Emma’s Marketing United conference in 2016, a panel of university marketers discussed the strategies they use to segment audiences, which is no easy task when you’re targeting “a vast amount of people and different audiences,” as Mathew Toy of Trevecca Nazarene University said. Here are a few tips from that presentation.

Solution 1 – Centralize.

One way to rein in the chaos is to funnel the outflow of marketing content through an approval process. This has worked for Ethan Parry of University of Pennsylvania.

“A lot of us here wear a lot of different hats. We have different groups as far as students, donors, doctors, staff... so we have a pretty wide range of an audience and everything comes through the digital media office.”

Nicole Smith of Alumni Relations at Vanderbilt University also suggests an editorial process:

“With all the content that’s being pushed out in the university, I think it’s really important to put yourself in the seat of the constituent.”

She has found that using a master calendar to manage overlap between schools and departments helps to ensure that alumni and students don’t get overwhelmed by receiving multiple emails in close proximity, with possibly conflicting messaging.

Solution 2 – Speak specifically to your audience and stay on target with goals.

At a college or university, the audience can vary from prospective undergrads, prospective grads, parents, alumni, donors, corporate sponsors, the local community, performing arts event goers, sports fans, and more. Once you pare down the specific group you're trying to reach, adjust messaging to be appropriate.

Chelsea Allen at the University of Louisville takes both a targeted and cyclical approach.

“Because we're the office of undergraduate admissions, the audience is very specific. We're mostly talking to 18–22 year olds. So we have to be cool, or at least act like we're cool, to get them to want to talk to us."

And as the year progresses, so does the outreach strategy:

“We are constantly changing our message depending on the season,” she says. “In the fall we’re recruiting. In the winter, we are managing scholarships and trying to provide every student who has the test scores and the minimums required with the money that they deserve. In the spring, we’re yielding them and trying to convince them that yes, this is the place that you want to come and register for orientation. In the summer we are orienting them and eliminating our summer melt.”

Challenge 2: Limited web resources and website access issues

Higher ed websites tend to be huge and sprawling, with endless subdomains and many hands in the pot. Often, red tape and access issues prevent staff from making improvements that we’d consider industry best practices (like including unique H1s on each page). Alternately, they can provide too much access to faculty and staff who are doing their best to communicate what they consider important, but ultimately is all wrong for the web (See challenge 4).

Solution – Get snoopy.

If you don’t have access to make coding or design changes to a website, but can submit or upload content, you can still do keyword research and get insights about your website’s performance in order to advocate for improvements or support your efforts with off-page tactics.

Audit your website using these Moz Blog resources:

No Google Analytics access? Here are other ways to gain insight about your website's performance:

Inventory your online presence: document your social accounts, listings, blogs, and other online accounts and assets that you can leverage to drive traffic to your website. Bonus points if you have all the passwords on file.

Gain quality links to boost your content. This could also include links from other departments or subdomains of the university, as well as links from community websites and news and media outlets. Check out The Beginner’s Guide to Link Building.

Challenge 3: Getting the scoop

When working in a higher ed setting, there’s never a lack of news or good stories. In fact, there are boundless amounts of content just waiting to be harnessed. But, when it’s your job to strategize, collect, write/edit, and post online across all your platforms (web, social, newsletter, email), while running events and budgets and campus tours, etc. — who has time? If there’s not a dedicated content strategist or writer on your team, working with words can take a not-surprisingly-huge amount of time.

Solution 1 – Evergreen content.

Tap the experts and provide tools for content submissions. Your faculty are knowledge factories. Create a questionnaire and reach out to them for answers. Students want to know who they will be studying with, what they will be learning, and how it affects their life. Focus on gathering unique details that will answer these questions.

Solution 2 – Fresh content.

Put students in the limelight by letting them post stories, contribute to blogs, or "take over" social media accounts like Instagram to share their student experience. “Students are already self-generating tons of great content, and they strike the right messaging and tone for their demographic much more naturally than faculty and staff members,” says Briana Harris, who heads marketing at the University of Northern Colorado College of Performing and Visual Arts. She’s found that “student-generated content often gets the highest number of views and story completion rates. We’ve had great success doing student takeovers of our Snapchat channel at UNC, for example.”

Solution 3 – Gather quotes.

Record interviews with students, alumni, faculty, and visiting speakers. These might be more time-consuming to pull together, but are well worth the effort as your content becomes more relatable and unique. Ask for permission to use an audio recording app on your phone while conducting the interview and then transcribe the conversations. You’ll have a pool of great quotes to use on the website, for social posts, and in newsletters, as well as feature stories.

Challenge 4: Information overload

What do you do when faculty and administrators want to use the website as an info dump to post policies and jargon that's useless to your website’s audience?

As proficient and knowledgeable as faculty and leadership are in their areas of expertise, it can be challenging when these decision-makers have limited knowledge of how websites work, yet influence what goes on them. A common issue is the tendency to overload users with “walls of text,” because “it’s all-important and everyone who visits the webpage needs to know what my brain knows about this issue and will take the time to read every word,” ...said no professional marketer ever.

Solution 1 – A walk in the web user’s flip-flops.

Communication and education about your website’s goals and target audience can go far in influencing your constituencies.

“I am most successful when I can help department members start thinking like a web user, rather than the gatekeeper of information,” says Caitlin Felsman Pfitzer, a Communication Specialist at Tufts University. Caitlin uses visualization as a way to guide the content conversation:

“I ask them to think about finding information online for an upcoming event in their own life. Maybe they’d like to attend a baseball game or make a dinner reservation at a new restaurant. What kinds of information do they need the most? How quickly will they become frustrated if they can’t find a key phone number or address? It becomes clear that it’s more useful to know where to park and how much it will cost than it is to know the logic and history behind why the parking garage was built in the first place. This exercise helps clarify how cluttering a website with extensive detail can do more harm than good.”

Solution 2 – Go for the cold, hard facts.

If you do have access to traffic reports or have insights into how users are behaving on your website (see Challenge 2 for tips), you can share those with the most stalwart proponents of terrible ideas and gain some footing. For example, departments often insist that their pet projects need to be linked to from the main navigation because they're “buried” on the website. Using analytics to explain how users are getting to their page with organic search, direct links, social, and other channels can help them realize that not everyone comes in on the homepage and uses the navigation to get around.

Challenge 5: Acronyms and random DHGSPF

It’s easy to fall into the trap of overusing acronyms and institutional jargon when universities and colleges have such long department and degree names. But when posting online, remember that you’re communicating with prospective students across the globe who might have no idea what you mean. Same thing with search engines, which, as smart as they’re getting, still prefer real, actual words that are also decipherable by humans.

Solution 1 – Use grammar rules.

To increase basic readability and comprehension, spell it out, then use the acronym. For example, spell out "Master of Applied Industrial/Organizational Psychology" (M.A.I.O.P.) the first time it comes up and then feel free to use M.A.I.O.P. within the text later, because now we know what it is.

Solution 2 – Spell out your acronyms.

Spell out acronyms in important places like headings to improve your SEO and usability. Learn about on-page optimization and code your headings properly for best results in search rankings.

Challenge 6: Print-focused marketing in a digital age

Print is still very much alive in academia. Catalogues, viewbooks, concert and event programs, flyers, posters, calendars, you name it. It’s also true that working on print projects takes an inordinate amount of time, is costly, and mistakes can’t be easily or cheaply fixed. Because printing projects can be so demanding, it’s easy to push online efforts aside into the margins of “when I have time, I’ll update the site.”

Solution – What’s sauce for the goose is sauce for the gander.

Re-purpose print projects to use as online assets and conversation pieces.

  • Create PDF versions of printed event calendars or flyers and post as links or downloads on the website.
  • Use variations of images used in print when posting online to create a seamless visual experience.
  • Use the front cover of a concert program or poster as the image to promote the event on social or as a thumbnail on the website.
  • Repurpose content from print publications like viewbooks to use in interactive media, like 3D Issue.
  • Use online channels to announce the release and location of print publications like periodicals, newspapers, magazines, and pieces that can be picked up in person.
  • Even if you must prioritize print, remember to always include a simple URL to bring people back to the website for more information. Use vanity URLs if needed to avoid overlong URLs that no one will take the time to type into the search bar.

Challenge 7: Getting results

When a website is used effectively, it can drive incredible results. This might be standard knowledge in the business sector, where sales can be easily tracked back to web conversions, but college enrollments and budget goals have not traditionally been directly linked to website use. Departments sometimes undervalue, or aren’t able to realize, the full potential of a smoothly running, conversion-optimized tool. It’s not always easy for us to connect the dots from web visits to enrolled students to students who graduate successfully. As marketers for higher ed institutions, whether we have the word “marketing” in our title or not, we may not be able to use the website more effectively to drive results even if we wanted to (due to time, budget, skill, resource constraints, et al).

If you’re overwhelmed and have too much to fix all at once, take a breath and triage for results.

Solution 1 – Triage: Optimize the application page.

When all is said and done, can a prospective student easily find the "Apply" button on your website and actually apply, without ever calling for help or contacting you? If not, start by fixing that.

“In our industry, we have to recognize that the number of people who intentionally move around a traditional recruitment process is increasing.” Zachary McFarlane, Head of Marketing at Colorado State University Online, has found that ‘stealth’ applicants apply without first contacting departments or admissions offices to learn more. “National data suggests that number has grown from 40% in 2012 to 70% in 2014. Our own data supports that trend.”

To help students complete the application process on their own, include clear, detailed instructions along with the link to apply. Put effort into making that page as easy to get to as possible and don’t muddy the message by cluttering the page with other, unrelated news.

It’s also helpful to have a printable version of the instructions and program details in a checklist format so students can stay on track and mark their progress.

Solution 2 – Get to the point.

Prioritize entrances and conversions. The point is to give visitors what they're looking for as clearly and quickly as possible.

  • Put effort into top landing pages, which are the pages visitors see first. This isn’t always your homepage. If you can get a report of which pages are visited first or most often, focus on updating these to be accurate, easy to read, and make them look as good as possible. If you can’t get a report, use your best guesstimate and make sure that your homepage and pages linked at the top of the navigation hierarchy are as user-friendly as possible.
  • Make sure there’s something for visitors to do on each page, like download a PDF, donate, request info, sign up for email, apply online, etc.
  • Learn about conversion optimization.

Solution 3 – Cover the basics. The importance of N.A.P.

Did you see how I just broke my own acronym rule there? N.A.P. stands for name, address, and phone number. These should be consistent across your site (yes, even though you actually have hundreds of phone numbers). As much as possible, strive for a matching N.A.P. in places like the footer and header and main pages, as well as on your social accounts and online listings. Not only is this good for your online presence across accounts, but will also make it quicker and easier for users to find.

Thanks for fighting the good fight.

To all you unsung heroes of higher ed marketing, take heart. The good news is that Google continues to get smarter and .edu sites do tend to carry more authority in searches, which offers some advantages in an otherwise challenging realm. Although I can’t give you a much-deserved raise, I commend your efforts and tenacity. We are a clever, scrappy bunch, making do with what’s available, spinning straw into gold. If you’ve got more hacks or pointers for us, please share them in the comments. Hats off.


Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!



from Moz Blog http://ift.tt/2gC6BBQ
via IFTTT