Moz Keyword Explorer vs. Google Keyword Planner: The Definitive Comparison

Posted by BritneyMuller

Keyword research, the blueprint to any successful SEO strategy

If you’ve been doing keyword research for a while, you’ve probably fallen into a routine. And that routine has likely been recently disrupted... thanks, Google.

If you’re new to keyword research, getting comfortable with new keyword research tools will come more easily to you. Lucky pups. But us change-averse old dogs can still learn new tricks when we need to. Are you ready to see which tool is right for you? --Woof.

My hesitations about writing this article:

• I’m new to Moz and don’t want to be crucified for criticizing our own keyword research tool. This concern has only been met with acceptance and encouragement, so…*fingers crossed* they don’t change their minds. Love you guys!
• My methods of keyword research revolve around finding qualified traffic for increasing conversions, not just any large search volume numbers (to make traffic look good).
• I fear that this will come across as a Moz Keyword Explorer soft sell. It’s not. It’s a very honest comparison of Moz Keyword Explorer versus Google’s Keyword Planner. It's a post that I've been wanting to read for a while.

Here are some great guides if you need a Moz Keyword Explorer refresher, or a Google Keyword Planner refresher.

< << TL;DR Skip to the conclusion here >> >

Google Keyword Planner's recent change

Any habits we’ve held onto with Google Keyword Planner were disrupted early September when they decided to stop providing average monthly search volume data (unless you’re in that special group of higher-paying ad buyers who can still access the more precise search volume data). Instead, we now see huge swings of min-max search volume, which really starts to muddy the keyword research waters. Google recently came forward to explain that this change was done to deter scrapers from pulling their search volume data.

For a more comprehensive write-up on this change, read Google Keyword Unplanner by Russ Jones. He explains a little more about how this change affects various data sources and what Moz has been doing to mitigate the impact.

But, showing is better than telling. So let’s take a look for ourselves:

A 900,000 average monthly search volume swing is crazy! In fact, Google now only provides one of seven volume sizes: 0–10, 10–100, 100–1000, 1000–10000, 10000–100k, 100k–1MM and 1MM+.

Moz’s Keyword Explorer also gives ranges, but they’re not nearly as vast (or as arbitrary). The machine-learning model behind Keyword Explorer is designed to predict monthly fluctuations in search volume. It’s mathematically tied to the most accurate keyword data available, and you can see exactly how, and how accurate Moz gets in this Clickstream Data to the Rescue article.

Which is why I wanted to know:

What's most important to you when doing Keyword Research?
— Britney Muller (@BritneyMuller) September 1, 2016

What are quality keywords?

Quality keywords successfully target your demographic during their acquisition phase (education - purchase), have a specific searcher intent, low-medium organic competition, and medium-high search volume (this will vary based on what part of the acquisition funnel you're targeting).

However, it's important to keep in mind that some longer-tail queries (with little to no search volume) can be highly profitable as well.

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Tier 1 keyword research setup

Google Keyword Planner:

This is my familiar ol, kooky friend that has been acting very strange lately (anyone else noticing all of the delays and glitches?). I’m a little worried.

Anywho, here’s how I begin keyword research within Keyword Planner:

1. Enter in your keyword under “Search for more keywords using a phrase, website or category.”
2. Make sure the region is set to United States (if wanting to research nationally).
3. Set keyword options to “broad.” --Settle down, we’ll go back and change this to “closely related” after our first swoop.
4. Sort keyword volume by highest to lowest and change the “show rows” to 100.
5. IMPORTANT: Always scroll top to bottom! Otherwise, new keywords will populate from the bottom that you'll miss.
6. Select keywords with unique intents as you scroll down the first 100 rows, click "next," and start again from the top until through all keyword results.

Moz Keyword Explorer:

My hip new friend that I’m not sure I can trust just yet. However, multiple trusted friends vouch for her integrity and... I really dig her style.

Here’s how I begin keyword research within Keyword Explorer:

1. Enter your keyword into the Keyword Explorer search bar.
2. Navigate to “Keyword Suggestions” on the left-hand menu.
3. Set “Display keyword suggestions that” to “include a mix of sources.”
4. Set “Group Keywords” to “no.”
5. Sort keyword list by highest search volume to lowest.
6. Scroll down and select keywords with unique searcher intent.

Either way, this will give you one giant list of 1,000 keywords, which can be tough to pace through (compared to the 100 keyword chunks in GKP). A progress bar of sorts would be nice.

The thing that’s taken the most getting used to is not seeing a competition/difficulty metric adjacent to the search volume. The whole goal of keyword research is to discover opportunity gaps that offer mid-to-high search volume with low competition. If you’re anything like me, you’ve ran hundreds if not thousands of strange SEO tests and are very aware of what you can achieve “competition”-wise (domain-dependent) and what you can’t. (Or when a higher-competition keyword should take the form of a longer SEO plan.)

*It’s important to note that the KWP “Competition” metric is an advertising metric.

Despite this metric occasionally leading to an SEO correlation, it’s often misleading and not an accurate representation of how competitive the organic results are.

The KWE “Difficulty” metric, on the other hand, is an organic search metric. It also leverages a smarter CTR curve model to show when weaker pages are ranking higher (in addition to other ranking signals).

That being said, having to wait to find out the competition metric of a keyword until after I add it to a list is frustrating. I can’t help but feel that I’m not selecting keywords as strategically as I could be. Hopefully, Moz will add a historical competition metric up front (adjacent to search volume) sometime in the near future to help us better select ripe keyword opportunities.

The relevancy metric doesn’t do much to help my research because I’m already relying on the keywords themselves to tell me whether or not they're relevant/have a unique user intent.

(I told you guys I would be honest!)

Label by keyword type:

Navigational: Searchers seeking a destination on the web.

Example: "University of Minnesota tuition"

Informational: Searchers researching, getting quick answers, often times using what, who, where, how, etc. modifiers.

Example: "what is a conker"

Commercial Investigation: Searchers investigating beyond an informational query. Comparing brands, searching for "best," researching potential clients, etc.

Example: "ppc experts in london"

Transactional: Searchers looking to purchase something, comparing rates, seeking prices for things, etc.

Example: "affordable yoda action figure"

Transactional and Commercial Investigation types tend to be most profitable (depending on business model). For example, a blog could do very well from Informational-type keywords.

If you want a more in-depth understanding of keyword types; read Rand's Segmenting Search Intent. <-- An oldie, but a goodie!!

Compare results & answer:

• Which tool provided better long-tail results?
• Which tool provided better top-of-funnel queries?
• What percentage of "keyword types" did each tool provide?
• What are the advantages and disadvantages of each tool?

For whatever reason, “student loans” painted an accurate picture (of what I’ve found to be true across other competitive keywords) for each prospective tools’ wheelhouse. So, “student loans” will serve as our point of reference throughout this comparative analysis.

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Tier 1 keyword research overview:

	Moz Keyword Explorer	Google Keyword Planner
Term:	"student loans"	"student loans"
Region:	United States	United States
Spectrum:	Include a mix of sources	Broad
Group Keywords:	No	-
Total Results:	1000	700
#Keywords With Intents:	43	40

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+ Moz Keyword Explorer results:

Keyword	Modifier	Type	Min Volume	Max Volume	Difficulty	Opportunity	Importance	Potential
student loan consolidation	consolidation	Commercial Investigation	11501	30300	60	83	3	79
student loan calculator	calculator	Informational	11501	30300	75	100	3	76
student loan	-	Informational	118001	300000	82	84	3	82
federal student loan	federal	Navigational	30301	70800	63	48	3	76
student loan refinance	refinance	Commercial Investigation	11501	30300	55	83	3	77
student loan repayment calculator	repayment calculator	Informational	11501	30300	67	100	3	74
student loan interest rates	interest rates	Commercial Investigation	6501	9300	53	54	3	69
student loan hero	hero	Navigational	1701	2900	49	19	3	53
student loan forgiveness	forgiveness	Commercial Investigation	70801	118000	62	86	3	86
student loans information	information	Informational	501	850	90	55	3	39
applying for student loans	applying for	Informational	4301	6500	72	55	3	60
fafsa student loans	fafsa	Navigational	2901	4300	98	56	3	28
bad credit student loan	bad credit	Commercial Investigation	1701	2900	44	83	3	70
student loan websites	websites	Commercial Investigation	851	1700	79	53	3	48
where to get student loan	where to get	Informational	501	850	76	55	3	47
citibank student loans pay	citibank pay	Navigational	201	500	29	94	3	64
how to get a school loan	how to get a	Informational	201	500	68	55	3	45
how to find my student loans	how to find my	Navigational	101	200	54	58	3	48
how to check student loans	how to check	Navigational	101	200	63	55	3	45
discover private student loan	discover private	Navigational	101	200	53	21	3	36
check my student loan balance	check my balance	Navigational	101	200	55	100	3	52
apply for student loan online	apply for online	Transactional	101	200	68	53	3	41
look up student loans	look up	Commercial Investigation	101	200	53	90	3	51
student loan now	now	Transactional	51	100	72	86	3	42
stafford student loans login	stafford login	Navigational	51	100	76	60	3	36
federal student loan lookup	federal lookup	Navigational	11	50	55	100	3	46
how to view my student loans	how to view my	Informational	11	50	57	64	3	39
how do i find out who has my student loan	how do i find out who has my	Informational	11	50	59	86	3	42
apply for additional student loans	apply for additional	Commercial Investigation	11	50	73	64	3	34
what student loans do i owe	what do i owe	Informational	11	50	50	41	3	34
student loan application status	application status	Navigational	0	10	72	100	3	33
what is federal student loans	what is federal	Informational	0	10	78	58	3	25
who services federal student loans	who services federal	Informational	0	10	68	100	3	22
apply for student loan by phone	apply for by phone	Transactional	0	10	86	86	3	11
national student loan locator phone number	national locator phone number	Informational	0	0	58	29	3	11
i owe student loans who do i call	i owe who do i call	Informational	0	0	50	94	3	26
where do i find my student loan interest	where do i find my interest	Informational	0	0	78	58	3	11
how to find my student loan account number	how to find my account number	Informational	0	0	55	100	3	25
how much federal student loans do i have	how much federal do i have	Navigational	0	0	80	46	3	8
where do i pay my government student loans	where do i pay my government	Navigational	0	0	77	55	3	11
student loans lookup	lookup	Navigational	0	0	55	100	3	26
student loans payment history	payment history	Navigational	0	0	66	46	3	14
how many school loans do i have	how many do i have	Navigational	0	0	68	90	3	21

Additional tool features:

The Importance metric: ...is powerful! However, I’ve left all my results at a neutral Importance (3) so you can see downloaded results without any customization (and to keep things fair, because I’m not prioritizing GKP keywords).

If you choose to use this metric, you set a priority level for each keyword (1=not important, 10=most important) that will then influence the keyword's Potential score. This allows you to more easily prioritize a keyword plan, which is very helpful.

Group keywords with low lexical similarity: While this can save you time, it can also lead to missing keyword opportunities. In my example below, if I select "student loans" (and not "Select 821 keywords in group"), I would miss all of the nested keywords.

Use this feature carefully:

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+ Google Keyword Planner results:

Keyword	Modifier	Type	Avg. Monthly Searches (exact match only)	Competition	Suggested Bid
student loan forgiveness	forgiveness	Commercial Investigation	100K – 1M	0.58	3.38
student loan refinance	refinance	Commercial Investigation	10K – 100K	0.96	34.57
student loan consolidation	consolidation	Commercial Investigation	10K – 100K	0.98	22.52
private student loans	private	Commercial Investigation	10K – 100K	0.99	28.51
student loans without a cosigner	without a cosigner	Commercial Investigation	1K – 10K	0.98	23.85
parent student loans	parent	Commercial Investigation	1K – 10K	0.96	10.27
best private student loans	best private	Commercial Investigation	1K – 10K	0.93	21.33
bad credit student loans	bad credit	Commercial Investigation	1K – 10K	0.97	4.02
best student loans	best	Commercial Investigation	1K – 10K	0.93	18.61
compare student loans	compare	Commercial Investigation	100 – 1K	0.98	23.8
medical student loans	medical	Commercial Investigation	100 – 1K	0.91	10.16
student loans from banks	from banks	Commercial Investigation	100 – 1K	0.97	13.09
student loans for international students	for international students	Commercial Investigation	100 – 1K	0.88	14.01
no credit check student loans	no credit check	Commercial Investigation	100 – 1K	0.98	5.74
nursing student loans	nursing	Commercial Investigation	100 – 1K	0.94	15.53
alternative student loan options	alternative options	Commercial Investigation	10 – 100	1	30.32
best student loan consolidation program	best consolidation program	Commercial Investigation	10 – 100	0.91	36.91
student loan bankruptcy	bankruptcy	Commercial Investigation	1K – 10K	0.42	9.48
student loan deferment	deferment	Commercial Investigation	1K – 10K	0.35	10.31
student loans		Informational	100K – 1M	0.98	25.97
student loan calculator	calculator	Informational	10K – 100K	0.42	5.41
types of student loans	types of	Informational	1K – 10K	0.82	13.61
student loan options	options	Informational	1K – 10K	0.99	23.63
how to consolidate student loans	how to consolidate	Informational	1K – 10K	0.84	13.79
student loan default	default	Informational	1K – 10K	0.28	8.18
student loan help	help	Informational	1K – 10K	0.96	15.48
where to get student loans	where to get	Informational	100 – 1K	0.97	17.19
average student loan	average	Informational	100 – 1K	0.33	18.59
private education loans	private	Informational	100 – 1K	0.98	16.76
what is a student loan	what is	Informational	100 – 1K	0.6	8.75
how do you get a student loan	how do you get	Informational	100 – 1K	0.94	5.22
no credit student loans	no credit	Informational	100 – 1K	0.98	7.85
about student loans	about	Informational	10 – 100	0.92	14.9
information on student loans	information	Informational	10 – 100	0.94	14.08
iowa student loan	iowa	Navigational	10K – 100K	0.23	9.08
great lakes student loans	great lakes	Navigational	10K – 100K	0.18	7.05
fafsa student loans	fafsa	Navigational	1K – 10K	0.61	7.41
student loan interest rates	interest rates	Transactional	1K – 10K	0.7	10.11
low interest student loans	low interest	Transactional	100 – 1K	0.98	21.07
need student loan today	need today	Transactional	10 – 100	1	9.8
i need a student loan now	i need now	Transactional	10 – 100	0.99	13.7

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Tier 1 conclusion:

Google Keyword Planner largely uncovered Commercial Investigation and Informational queries. GKP also better identified a broader set of top-of-funnel keyword opportunities: student loan help, parent student loans, types of student loans, etc.

Moz Keyword Explorer largely uncovered Informational and Navigational queries. MKE better identified longer-tail keyword opportunities: how to get a school loan, apply for student loan online, apply for student loan by phone, etc.

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Tier 2 keyword research setup

"closely related search terms" vs. "only include keywords with all of the query terms"

Google Keyword Planner: Perform same setup, but select "Only show ideas closely related to my search terms."

Moz Keyword Explorer: Perform same setup, but select "only include keywords with all of the query terms."

Note: Your .csv download will still say “Broad” for Google Keyword Planner, even though you’ve selected “Closely related”... Told you she was acting funny.

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Tier 2 keyword research overview:

	Moz Keyword Explorer	Google Keyword Planner
Term:	"student loans"	"student loans"
Region:	United States	United States
Spectrum:	Only include keywords with all of the query terms	Closely related
Group Keywords:	No	-
Total Results:	1000	700
#Keywords With Intents:	66	30

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+ Moz Keyword Explorer results:

Keyword	Modifier	Type	Min Volume	Max Volume	Difficulty	Opportunity	Importance	Potential
student loan	-	Informational	118001	300000	82	84	3	82
student loan forgiveness	forgiveness	Commercial Investigation	70801	118000	62	86	3	86
student loan calculator	calculator	Commercial Investigation	11501	30300	75	100	3	76
citi student loan	citi	Navigational	11501	30300	34	94	3	86
student loan consolidation	consolidation	Commercial Investigation	11501	30300	60	83	3	79
private student loan	loan	Commercial Investigation	11501	30300	62	80	3	77
student loan refinance	refinance	Commercial Investigation	11501	30300	55	83	3	77
student loan repayment calculator	repayment calculator	Commercial Investigation	11501	30300	67	100	3	74
student loan interest rates	interest rates	Transactional	6501	9300	53	54	3	69
application for student loan	application for	Commercial Investigation	4301	6500	64	54	3	63
apply for student loan	apply for	Commercial Investigation	4301	6500	60	53	3	64
student loan forgiveness for teachers	forgiveness for teachers	Commercial Investigation	4301	6500	58	100	3	71
bad credit student loan	bad credit	Commercial Investigation	1701	2900	44	83	3	70
student loan hero	hero	Navigational	1701	2900	49	19	3	53
student loan servicing	servicing	Commercial Investigation	1701	2900	70	90	3	62
discovery student loan	discovery	Navigational	851	1700	47	28	3	51
fsa student loan	fsa	Navigational	851	1700	90	58	3	41
student loan providers	providers	Commercial Investigation	501	850	66	53	3	51
where to get student loan	where to get	Informational	501	850	76	55	3	47
check student loan balance	check balance	Navigational	201	500	54	46	3	49
department of education student loan servicing center	department of education servicing center	Navigational	201	500	78	58	3	42
student loan status	status	Navigational	201	500	61	86	3	54
us student loan debt	us debt	Informational	201	500	66	56	3	49
all student loan	all	Informational	101	200	58	56	3	45
discover private student loan	discover private	Navigational	101	200	53	21	3	36
how do i find my student loan	how do i find my interest	Informational	101	200	59	86	3	51
student loan management	management	Commercial Investigation	101	200	57	53	3	45
student loan resources	resources	Commercial Investigation	101	200	49	83	3	52
where is my student loan	where is	Informational	51	100	61	55	3	42
student loan corporation citibank	corporation citibank	Navigational	11	50	36	94	3	45
student loan enquiries	enquiries	Commercial Investigation	11	50	61	100	3	43
fafsa student loan consolidation	fafsa consolidation	Navigational	11	50	99	53	3	1
federal student loan options	federal options	Commercial Investigation	11	50	75	54	3	34
federal student loan terms	federal terms	Commercial Investigation	11	50	81	90	3	31
get a student loan today	get a today	Transactional	11	50	66	83	3	41
need student loan now	need now	Transactional	11	50	71	83	3	37
student loan overview	overview	Informational	11	50	79	94	3	35
student loan payment history	payment history	Navigational	11	50	55	100	3	46
student loan website down	website down	Informational	11	50	42	90	3	44
apply for student loan by phone	apply for by phone	Commercial Investigation	0	10	86	86	3	11
apply online for student loan	apply online for	Commercial Investigation	0	10	68	53	3	28
citibank student loan promotional code	citibank promotional code	Navigational	0	10	38	94	3	28
student loan corporation sallie mae	corporation sallie mae	Commercial Investigation	0	10	63	100	3	23
dsl student loan	dsl	Navigational	0	10	51	90	3	38
how do i take out a federal student loan	how do i take out a federal	Informational	0	10	80	55	3	22
how to pay student loan online	how to pay online	Informational	0	10	52	55	3	32
student loan management app	management app	Commercial Investigation	0	10	43	83	3	26
my student loan account number	my account number	Informational	0	10	65	64	3	18
student loan servicing center pennsylvania	servicing center pennsylvania	Navigational	0	10	52	88	3	38
where to pay my student loan	where to pay my	Informational	0	10	68	100	3	22
student loan counseling center	counseling center	Commercial Investigation	0	0	58	83	3	23
deadline for student loan application	deadline for application	Informational	0	0	68	60	3	16
educated borrower student loan	educated borrower	Commercial Investigation	0	0	54	83	3	24
get subsidized student loan	get subsidized	Commercial Investigation	0	0	64	90	3	22
how do i find my student loan account number	how do i find my account number	Informational	0	0	55	100	3	26
how much student loan can i have	how much can i have	Informational	0	0	71	55	3	14
how to check the status of a student loan from direct loans	how to check the status of a	Informational	0	0	86	90	3	11
how to find out who is my student loan lender	how to find out who is my lender	Informational	0	0	60	60	3	19
how to get your student loan money	how to get your money	Informational	0	0	39	56	3	22
student loan information eligibility	information eligibility	Commercial Investigation	0	0	85	86	3	11
is financial aid a student loan	is financial aid a	Informational	0	0	72	60	3	15
national student loan data system for parents	national data system for parents	Commercial Investigation	0	0	53	22	3	10
national student loan database contact number	national database contact number	Navigational	0	0	57	64	3	20
nslds student loan login	nslds login	Navigational	0	0	73	46	3	11
subsidized loan and unsubsidized student loan	subsidized and unsubsidized	Commercial Investigation	0	0	57	94	3	24
what is a national direct student loan	what is a national direct	Informational	0	0	66	64	3	17

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+ Google Keyword Planner results:

Keyword	Modifier	Type	Avg. Monthly Searches (exact match only)	Competition	Suggested bid
student loan application	application	Commercial Investigation	1K – 10K	0.98	22.37
student loan bankruptcy	bankruptcy	Commercial Investigation	1K – 10K	0.42	9.48
how to get a student loan	how to get	Informational	1K – 10K	0.92	10.59
student loan help	help	Informational	1K – 10K	0.96	15.48
student loan deferment	deferment	Commercial Investigation	1K – 10K	0.35	10.31
alaska student loan	alsaska	Navigational	1K – 10K	0.54	2.21
south carolina student loan	south carolina	Navigational	1K – 10K	0.45	23.59
texas guaranteed student loan	texas guranteed	Navigational	1K – 10K	0.5	17.34
student loan interest rates	interest rates	Transactional	1K – 10K	0.7	10.11
student loan consolidation rates	consolidation rates	Transactional	1K – 10K	0.94	17.44
student loan refinance	refinance	Commercial Investigation	10K – 100K	0.96	34.57
student loan consolidation	consolidation	Commercial Investigation	10K – 100K	0.98	22.52
student loan calculator	calculator	Informational	10K – 100K	0.42	5.41
student loan gov	gov	Navigational	10K – 100K	0.28	16.42
iowa student loan	iowa	Navigational	10K – 100K	0.23	9.08
student loan forgiveness	forgiveness	Commercial Investigation	100K – 1M	0.58	3.38
what is a student loan	what is	Informational	100 – 1K	0.6	8.75
how can i get a student loan	how can I get	Informational	100 – 1K	0.97	7.71
how to get a private student loan	how to get a private	Informational	100 – 1K	0.96	14.82
student loan app	application	Navigational	100 – 1K	0.83	11.89
student loan cancellation	cancellation	Transactional	100 – 1K	0.41	4.5
student loan tax	tax	Transactional	100 – 1K	0.25	47.05
medical student loan consolidation	medical consolidation	Commercial Investigation	10 – 100	0.93	0
federal student loan options	federal options	Commercial Investigation	10 – 100	0.75	7.45
student loan consolidation faq	consolidation faq	Commercial Investigation	10 – 100	0.76	15.94
how to figure out student loan interest	how to figure out interest	Informational	10 – 100	0.38	10.52
how to apply for a student loan online	how to apply	Informational	10 – 100	1	20.61
how much is my student loan payment	how much is my	Informational	10 – 100	0.22	20.96
need a student loan now	need now	Transactional	10 – 100	0.99	12.02
need student loan today	need today	Transactional	10 – 100	1	9.8

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Tier 2 conclusion:

Google Keyword Planner largely uncovered a pretty even percentage of all 4 keyword types (30% Informational, 20% Navigational, 30% Commercial Investigation, and 20% Transactional). GKP also continued to provide a broader set of top-of-funnel keyword opportunities: student loan bankruptcy, student loan gov, student loan help, how to get a student loan, etc.

Moz Keyword Explorer largely uncovered Commercial Investigation and Informational queries. MKE also continued to provide a broader set of long-tail keyword opportunities: student loan forgiveness for teachers, student loan providers, student loan status, how do i find my student loan, etc.

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Where this is the end of the road for Google results, Moz has some other filters up its sleeve:

Let's explore the other available Moz keyword filters and examine the discovered keyword results (keywords with unique intent).

Exclude your query terms to get broader ideas: 25 keywords

Most results are longer-tail queries around college tuition, educational expenses, private school tuition, etc. This evenly resulted in Informational, Navigational, and Transactional keyword results:

Based on closely related topics: 35 keywords

One of the more evenly distributed (search volume) results in this example. Most keyword results are around other types of loans or grants: payday loan, pell grants, auto loan, private loans, etc.

Based on broadly related topics and synonyms: 74 keywords

Results are mostly three words or longer and revolve around more specific types of loans; great lakes student loans, wells fargo student loans, student loan chase, etc.

Related to keywords with similar results pages: 187 keywords

Results are mostly long-tail Commercial Investigation queries around loan payments, student loan consolidation, student loan forgiveness for teachers, student loan payment help, etc.

Are questions: 111 keywords

Last, but certainly not least. The crème de la crème of an FAQ page.

Results reveal long-tail student loan questions (mostly Informational), like: can you file bankruptcy on student loans, do student loans affect credit score, are student loans tax deductible, where can i get a student loan, etc.

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TL;DR

Conclusion:

Google Keyword Planner has limited search volume data, but continues to provide a broader set of top-of-funnel keywords (high volume, low competition <-- ad metric). Despite the "closely related" filter resulting in a more even percentage of all 4 keyword types, it provided fairly similar results (35.4% duplicate) to "broad." Commercial and Informational keyword types were most commonly found.

Moz Keyword Explorer provides more accurate search volume data, while providing a broader set of long-tail keywords (mid-to-low volume, low competition). The many keyword filters provide a wide range of keyword results (17% duplicate in first two filters) and keyword types depending on which keyword filter you use. However, Informational, Commercial Investigation, and Navigational keyword types were most commonly found.

Pros:

Moz Keyword Explorer:	Google Keyword Planner:
The keyword search volume accuracy (IMO) is the most impressive part of this tool.	The ability to view monthly trends, mobile versus desktop searches, and geo-popular areas is wonderful.
Better UX.	Can add negative keywords/keywords to not include in results.
Keyword suggestion filters reveal far more keyword results.	Sorting by 100 keywords is a nice cadence.
The “are questions” filter is incredibly useful for things like FAQ pages and content marketing ideas.	Google Sheet download integration.
Saved keyword lists (that can be refreshed!? Say whaa!?)	Average keyword bid (for further competition insight).
Detailed SERP data for SERP feature opportunities.	Monthly keyword trend data (on hover).
Organic competition metric.	Ability to target specific hyper-local areas.
Ability to prioritize keywords which influences the Potential metric (for smarter keyword prioritization).

Cons:

Moz Keyword Explorer:	Google Keyword Planner:
The Min Volume | Max Volume | Difficulty | Opportunity | Importance | Potential can be overwhelming.	Search volume ranges are widely skewed and bucketed.
No Google Sheet download integration.	Individuals who start adding keywords from the bottom up of a list (scrolling up) will miss newly populated results.
No “select all” option.	Broad & Closely Related filters tend to provide very similar results.
The list of 1,000 keyword results can be daunting when doing lots of keyword research.	No SERP feature data.
Inability to target specific local regions.	Can’t save lists.
	Clunky, slow UX.

Which is right for you?

I’d consider where you want to target people in your sales funnel, and where you need to improve your current website traffic. If you have wide top-of-funnel traffic for your product/service and need to better provide long-tail transactions, check out Moz Keyword Explorer. If you need a brief overview of top-level searches, take a look at Google Keyword Planner results.

Which do I use?

I'm a little ashamed to say that I still use both. Checking Google Keyword Planner gives me the peace of mind that I’m not missing anything. But, Moz Keyword Explorer continues to impress me with its search volume accuracy and ease of list creation. As it gets better with top-of-funnel keywords (and hopefully integrates competition up front) I would love to transition completely over to Moz.

Other keyword research tips:

I’ve also been a big fan of ubersuggest.io to give your initial keyword list a boost. You can add your selected keywords directly to Google Keyword Planner or Moz Keyword Explorer for instant keyword data. This can help identify where you should take your keyword research in terms of intent, sub-topic intents, geographic, etc.

Answer the Public is also a great resource for FAQ pages. Just make sure to change the location if you are not based in the UK.

Would love your feedback!

• Please let me know if you can think of other ways to determine the quality of keywords from each tool.
• Any other pros/cons that you would add?
• What other tools have you been using for keyword research?

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How to Craft the Best Damn E-commerce Page on the Web - Whiteboard Friday

Posted by randfish

From your top-level nav to your seal-the-deal content, there are endless considerations when it comes to crafting your ecommerce page. Using one of his personal favorite examples, Rand takes you step by detailed step through the process of creating a truly superb ecommerce page in today's Whiteboard Friday.

Click on the whiteboard image above to open a high-resolution version in a new tab!

Video Transcription

Howdy all and welcome to a special edition of Whiteboard Friday. My name is Rand Fishkin. I'm the founder of Moz, and today I want to talk with you about how to craft the best damn ecommerce page on the web. I'm actually going to be using the example of one of my very favorite ecommerce pages. That is the Bellroy Slim Wallet page. Now, Bellroy, actually, all of their pages, Bellroy makes wallets and they market them online primarily. They make some fantastic products. I've been an owner of one for a long time, and it was this very page that convinced me to buy it. So what better example to use?

So what I want to do today is walk us through the elements of a fantastic ecommerce page, talk about some things where I think perhaps even Bellroy could improve, and then walk through, at the very end, the process for improving your own ecommerce page.

The elements of a fantastic e-commerce page

So let's start with number one, the very first thing which a lot of folks, unfortunately, don't talk about but is critical to a great ecommerce process and a great ecommerce page, and that is...

1. The navigation at the very top

The navigation at the top needs to do a few things. It's got to help people:

• Understand and know where they are in the site structure, especially if you have a more complex site. In Bellroy's case, they don't really need to highlight anything. You know you're on a wallet page. That's probably in Shop, right? But for Amazon, this is critically important. For Best Buy, this is hugely important. Even for places like Samsung and Apple, critical to understand where I am in the site structure.
• I want to know something about the brand itself. So if this is the first time that someone is visiting the website, which is very often the case with ecommerce pages, they're often entry points for the first exposure that you have to a brand. Let's recall, from what we know about conversion rate optimization, it is uncommon, unusual for someone to convert on their first visit to a brand or a website's page, but you can make a great first impression, and part of that is what your top navigation needs to do. So it should help people identify with the brand, get a sense for the style and the details of who you are.
• You need to know where, broadly, you can go in the website. Where can I explore from here? If this is my first visit or if this is my second visit and I'm trying to learn a little bit more about the company, I want to be able to easily get to places like About, or I want to be able to easily learn more about their products or what they do, learn more about the potential solutions, learn more about their collections and what other things they offer me.
• I also, especially for ecommerce repeat visitors and for folks who are buying more than one thing, I want to have this simple navigation around Cart. I don't, in fact, love how Bellroy minimizes this, but you want to make sure that the Search bar is there as well. Search is actually a function. About 10% to 12% of visitors on average to ecommerce pages will use Search as their primary navigation function. So if you make that really subtle or hard to find or difficult to use, the Search feature can really limit the impact that you can have with that group.
• I want that info about the shopping process that comes from having the Cart. In Bellroy's case, I love what they do. They actually put "Free shipping in the United States" in their nav on every page, which I think, clearly for them, it must be one of the key questions that they get all the time. I have no doubt that they've done some A/B testing and optimization to make sure, "Hey, you know what? Let's just put it in front of everyone because it doesn't hurt and it helps to improve our conversion rates."

2. Core product information

Core product information tends to be that above-the-fold key part here. In Bellroy's case, it's very minimalist. We're just talking about a photo of the wallet itself, and then you can click left or right, or I think sometimes it auto-scrolls as well on desktop but not mobile. I can see a lot more photos of how many cards the wallet can hold and what it looks like in my pants, how it measures up compared to a ruler, and all that kind of stuff. So there's some great photography in here and that's important, as well as the name and the price.These core details may differ from product to product. For example, if you are selling a more complex piece of technology, the core features may, in fact, be fairly substantive, and that's okay. But we are trying to help. With this core product information, we're trying to help people understand what the product is and what it does. So wallet, very, very obvious. If we're talking about lab equipment or scientific machinery, well, a little more complicated. We better make sure that we're communicating that. We want...

• Visuals that are going to serve to... in this case, I think they do a great job, but comprehensively communicate the positioning, the positioning of the product itself. So Bellroy is clearly going with minimalist. They're going with craft. They're a small, niche shop. They don't do 10,000 things. They just make wallets, and they are trying to make that very clear. They also are trying to make their quality a big part of this, and they are trying to make the focus of the product itself, the slimness. You can really see that as you go into, well obviously, the naming convention, but also the photography itself, which is showing you just how slim this wallet can be in comparison to bulky other wallets. They take the same number of cards, they put them in two different kinds of wallets, they show you the thickness, and the Bellroy is very, very slim. So that's clearly what the positioning is going for.
• Potentially here, we might want video or animation. But I'm going to say that this is only a part of the core content when it truly makes sense. Great example of when it does make sense would be Zappos. Zappos, obviously, has their videos for nearly every shoe and shoe brand that they promote on their website. They saw tremendous conversion rate improvements because people had a lot of questions about how it moves and walks and how it looks with certain pieces of clothing. The detail of having someone explain it to you, as I'm explaining ecommerce pages to you in video form, turned out had a great impact on their conversion rate. You might want to test this, but it's also the case that this content, that video or animation content might live down below. We'll talk about how that can live in more of the photos and process at the very bottom at the end of this video.
• Naming convention. We want price. We want core structural details. I like that Bellroy here has made their core content very, very slim, just the photos, the name, and the price.

3. Clear options to the path to purchase

This is somewhere where, I think, a lot of folks unfortunately get torn by the Amazon model. If you are Amazon.com, which yes, has phenomenal click-through rates, phenomenal engagement rates, phenomenal conversion rates, but you are not Amazon. Repeat after me, "I am not Amazon." Therefore, one of the things that Amazon does is they clutter this page with hundreds of different things that you could do, and they built that up over decades, literally decades. They built up so that we are all familiar with an Amazon page, ecommerce page, and what we expect on it. We know there's going to be a lot of clutter. We know there's going to be a ton of call-to-actions, other things we could buy, things that are often bought with this, and things that could be bundled with this. That is fine for Amazon. It is almost definitely not fine for you unless you are extremely similar to what Amazon does. For that reason, I see many, many folks getting dragged in this direction of, "Hey, I want to have 10 different calls-to-action because people might want to X, Y, and Z." There are ways to do the "might want to X, Y, and Z" without making those specific calls-to-action in the core part of the landing page for the ecommerce product. I'll talk about those in just a second.

But what I do want you to do here is:

• Help people understand what is available. Quick example, you can select the color. That is the only thing you can do with this wallet. There are no different sizes. There are no different materials that they could be made of. There's just color. Color, Checkout, and by the way, once again, free shipping.
• I am trying to drive them to the primary action, and that is what this section of your ecommerce page needs to do a great job of. Make the options clear, if there are any, and make the path to purchase really, really simple.
• We're trying to eliminate roadblocks, we're trying to eliminate any questions that might arise, and we want to eliminate any future frustration. So, for example, one of the things that I would do here, that Bellroy does not do, is I would geo-target based on IP address. So I'd look at the IP address of the visitor who's coming to this page, and I would say, "I am pretty sure you are located in Washington State right now. Therefore, I know that this is the sales tax amount that I need to charge." Or, "Bellroy isn't in Washington State. I don't need to charge you sales tax." So I might have a little thing here that says, "Sales Tax" and then a little drop-down that's pre-populated with Washington or pre-populated with the ZIP code if you know that and "$0." That way it's predictive. It's saying already, "Oh, good. I know that the next page I'm going to click on is going to ask me about sales tax, or the page after I enter my credit card is." You know what, it's great to have that question answered beforehand. Now, maybe Bellroy has tested this and they found that it doesn't convert as well, but I would guess that it probably, probably would convert even better with that messaging on there.

4. Detailed descriptions of the features of the product

This is where a lot of the bulk of the content often lives on product pages, on ecommerce pages. In this case, they've got a list of features, including all sorts of dimension stuff, how it's built, what it's made from, and what it can hold, etc., etc.

What I'm trying to do here is a few things:

• I want to help people know what to expect from this product. I don't want high returns. Especially if I'm offering free shipping, I definitely don't want high returns. I want people to be very satisfied with this product, to know exactly what they're going to get.
• I want to help them determine if the product fits their needs, fits what they are trying to accomplish, fits the problem they're trying to solve.
• I want to help them, lead them to answers quickly for frequently asked questions. So if I know that lots of people who reach this page have this sort of, "Oh, gosh, you know, I wonder, what is their delivery process like? How long does it take to get to me because I kind of need a wallet for this trip that I'm going on, and, you know, I'm bringing pants that just won't hold my thick wallet, and that's what triggered me to search for slim wallets in Google and that's what led me to this page?" Aha, delivery. Great job. You've answered the question before or as they are asking it, and that is really important. We want answers to the unasked questions before people start to panic in the Checkout process.

You can go through this with folks who you say, "Hey, I want you to imagine that you are about to buy this. Give me the 10 things in your head. I want you to say out loud everything that you think when you see this page." You can do this with actual customers, with customers who are returning, with people who fit your target demographic and target customer profile but have not yet bought from you, with people who've bought from your competitors. As you do this, you will find the answers to be very, very similar time after time, and then you can answer them right in this featured content. So warranty is obviously another big one. They note that they have a three-year warranty. You can click plus here, and you can get more information.

I also like that they answer that unasked question. So when they say, "Okay, it's 80 millimeters by 95 millimeters." "Man, I don't know how big a millimeter is. I just can't hold that information in my head." But look, they have a link "Compare to Others." If you click that, it will show you an overlay comparison of this wallet against other wallets that they offer and other wallets that other people offer. Awesome. Fantastic. You are answering that question before I have it.

5. A lot of the seal-the-deal content

When we were talking before about videos or animations or some of the content that maybe belongs in the featured section or possibly could be around Checkout, but doesn't quite reach the level of importance that we've dictated for those, this is where you can put that content. It can live below the fold, scrolling way down. I have yet to see the ecommerce page that has suffered from providing too much detail about things people actually care about. I have seen ecommerce pages suffer from bloating the page with tons of content that no one cares about, especially as it affects page load speed which hurts your conversions on mobile and hurts your rankings in Google because site speed is a real issue. But seal-the-deal content should:

• Help people get really comfortable and build trust. So if I scroll down here, what I'm seeing is more photos about how the wallet is made, how people are using it. They call this the nude approach, which cleverly titled, I'm sure it makes for a lot of clicks. The nude approach to building a wallet, why the leather is so slender, why it adds so little weight and depth, why it lasts so long, all these kinds of things.
• It's trying to use social proof or other psychological triggers to get rid of any remaining skepticism. So if you know what the elements of skepticism are from your potential buyers, you can answer that in this deeper content as people get down and through this.

Now, all right, you might say to yourself, "These all sound like great things. How do I actually run this process, Rand?" The answer is embedded in what we just talked about. You're going to need to ask your customers, your potential customers, your customers who bought from you before, and customers who did not buy from you but ended up buying from a competitor, about these elements. You're going to need to test, which means that you need some infrastructure, something like an Unbounce or an Optimizely, or your own testing platform if you feel like building one, your engineers do, in order to be able to change out elements and see how well they convert, change out pieces of information. But it is not helpful to change things like button color, or to change lists of features, or to change out the specific photos when the problem is, overall, you have not solved these problems. If you don't solve these problems, the best button color in the world will not help your conversion rate nearly enough, which is why we need to form theories and have hypotheses about what's stopping people from buying. That should be informed by our real research.

SEO for ecommerce pages

SEO for ecommerce pages is based on only a few very, very simple things. Our SEO elements here are keywords, content, engagement, links, and in some cases freshness. You hit these five and you've basically nailed it.

• Keywords, do you call your products the same thing people call your products when they search for them? If the answer is no, you have an opportunity to improve. Even if you want to use a branded name, I would suggest combining that with the name that everyone else calls your things. So if this is the slim sleeve wallet, if historically Bellroy had called this the sleeve wallet, I would highly recommend to them, "Hey, people are searching for slim wallet. How about we find a way to merge those things?"
• Content is around what is on this page, and Google is looking for content that solves the searcher's problem, the searcher's issue. That means doing all of these things right and having it in a format that Google can actually read. Video is great. Transcripts of the video should also be available. Visuals are great. Descriptions should also be available. Google needs that text content.
• Engagement, that is going to come from people visiting this page and not clicking the back button and going back to Google and searching for other stuff and clicking on your competitor's links. It's going to come from people clicking that Checkout button or browsing deeper in the website and from engaging with this page by spending time on the site and not bouncing. That's your job and responsibility, and this stuff can all help.
• Links come from press. It can come from blogs. It can come from some high-quality directories. Be very careful in the directory link-building world. It can come from partnerships. It can come from suppliers. It can come from fans of the product. It can come from reviews. All that kind of stuff. People who give you their testimonials, you can potentially ask them for links, so all that kind of stuff. Those links, if they are from diverse sets of domains and they contain good anchor text, meaning the name of your actual product, and they are pointing specifically to this page, they will tremendously help you rank above your competition.
• Freshness. In some industries and in some cases, when you know that there is a lot of demand for the latest and greatest, you should be updating this page as frequently as you can with the new information that is most pertinent and relevant to your audience.

You do these things, and you do these things, and you will have the best damn ecommerce page on the web.
All right, everyone, thanks for joining us. We'll see you again hopefully on Whiteboard Friday. Take care.

Video transcription by Speechpad.com

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Local Empathy: The New Tool in Your Brand's Emergency Kit

Posted by MiriamEllis

Implement generosity.

If I could sum up all of the thoughts I’m about to share with local enterprises, it would be with those two words.

Image via Lewis Kelly

Disasters and emergencies are unavoidable challenges faced by all local communities. How businesses respond to these stressful and sometimes devastating events spotlight company policy for cities to see. Once flood waters reside or cyclones trail away, once the dust settles, which of these two brands would you wish to call yours?:

How two brands’ reaction to disaster became a reputation-defining moment

As Hurricane Matthew moved toward the southeastern United States this month (in October 2016), millions of citizens evacuated, many of them not knowing where to find safe shelter. Brand A (a franchise location of an international hotel chain) responded by allegedly quadrupling the prices of its rooms — a practice known as ‘price gouging,’ which is illegal during declared emergencies in 34 states. Brand B (the international accommodations entity Airbnb) responded by sourcing thousands of free local rooms from its hosts for victims of the hurricane.

And then professional and social media responded with news stories, social communications, and reviews, trying both brands in the court of public opinion, doling out blame and praise.

This is how reputations are broken and made in today’s connected world, and the extremity of this tragic emergency situation brought two factors into high relief for these two brands:

Culture and preparedness

“I don’t know about the prices. I just run the hotel. I don’t set the prices. Corporate sets the prices.”

This is how the manager of the Brand A hotel franchise location responded when questioned by a TV news reporter regarding alleged price gouging, set amid a backdrop of elders and families with small children unable to afford a room at 4x its normal rate.

“We are deeply troubled by these allegations as they in no way reflect our brand values. This hotel is franchised. We don’t manage inventory or rates.”

This is the official response from corporate issued to the news network, and while Brand A promised to investigate, the public impression was made that the buck was being passed back and forth between different entities while evacuees were in danger. Based on the significant response from social media, including non-guideline-compliant user reviews from people who had never even stayed at this hotel, corporate culture was being perceived as greedy rather than fair to an extreme degree. It’s important to note here that I didn’t encounter a single sentiment expressed by consumers expecting that the rooms at this hotel would be given away for free. It was the quadrupling of the price that brought public condemnation.

Consumers are not privy to the creation of company policy. They aren’t able to puzzle out who made the decision to raise prices as this hotel, or at the many other hotels, gas stations, and stores in Florida which viewed an emergency as an opportunity for profit. Doubtless, the concept of supply and demand fuels this type of decision-making, but in an atmosphere lacking adequate transparency, the consumer is left with judging whether policy feels fair or unfair, and whether it aligns with their personal value system.

While we’ll likely never know the internal communications which led to this franchise location being cited by the public and investigated by the authorities for alleged price gouging, it is crystal clear that the corporate brand was not prepared in advance with a policy for times of emergency to be enacted by all franchisees. This, then, leaves the franchisee working within vague latitudes of allowable practices, which can result in long-lasting damage to the overall brand, coupled with damage to the local community being served. It’s a scenario of universal negativity and one that certainly can’t be made up for by a few days’ worth of increased profits.

You’ve likely noticed by now that I am specifically not naming this hotel. In the empathetic spirit of the carefully-crafted TAGFEE policy of Moz, my goal here is not to shame a particular business. Rather, it’s my hope that seeing the outcomes of policy will embolden companies to aim high in mirroring the value systems of consumers who reward fairness and generosity with genuine loyalty.

Ideally, I’d love to live in a world in which all businesses are motivated by concern for the common good, but barring this, I would at least like to demonstrate how generous policy is actually good policy and good business. Let’s turn our eyes to Brand B, which lit a beacon of hope in the midst of this recent disaster, as described in this excerpt from Wired:

“This was profound,” says Patrick Meier, a humanitarian technology expert who consults for the World Bank, the Australian Red Cross, and Facebook. “Airbnb changed its code order to allow people to rent out their place for zero dollars, because you could not do that otherwise.”

Innovation shines brightly in this account of Airbnb recognizing that communities around the world contain considerable resources of goodwill, which can then be amplified via technology.

The company has dedicated its own resources to developing an emergency response strategy, including the hire of a disaster response expert and an overhaul of the website’s code to enable free rentals. Thanks to the generosity of hosts who are willing open their doors to their fellow man in a time of trouble, Airbnb has been able to facilitate relief in more than twenty major global events since 2013. Of course, the best part of this is the lives that have been eased and even saved in times of trouble, but numerous industries should also pay attention to how Airbnb has benefitted from this exemplary outreach.

Here’s a quick sampling of the exceptionally favorable media coverage of the emergency response strategy:

That is a set of national and local references any business would envy. And the comments on articles like this one show just how well the public has received Airbnb’s efforts:

In utter marketing-ese, these consumers have not only been exposed or re-exposed to the Airbnb brand via the article, but have also just gained one new positive association with it. They are on the road to becoming potential brand advocates.

What I appreciate most about this scenario is that, in contrast to Brand A’s situation, this one features universal positivity in which all parties share in the goodwill, and that is literally priceless. And, by taking an organized approach to emergency preparedness and creating policy surrounding it, Airbnb can expect to receive ongoing appreciative notice for their efforts.

Room for hero brands, large and small

The EPA predicts a rise in extreme weather events in the United States due to climate change, including increases in the precipitation and wind of storms in some areas, and the spread of drought in others. Added to inevitable annual occurrences such as tornadoes, blizzards, and earthquakes, there are two questions every intelligent brand should be asking and answering internally right now: How can we help in the short term and how can we help in the long term?

Immediate relief

In the short term, your business can take a cue from Airbnb and discover available resources or develop new ones for providing help in a disaster. I noticed a Hurricane Matthew story in which a Papa John’s pizza deliverer helped a man in Nebraska get in touch with his grandmother in Florida whom he had been trying to reach for three anxious days. What if the pizza chain developed a new emergency preparedness policy from this human interest story, using their delivery fleet to reconnect loved ones... perhaps with a free pizza thrown into the bargain?

Or, there are restaurants with the ability to provide food or a percentage of profits to local food banks if they are lucky enough to still have electricity while their neighbors are less fortunate.

Maybe your company doesn’t have the resources of Everbridge, which has helped some 900+ counties and organizations communicate critical safety information in emergencies, but maybe your supermarket or the lobby of your legal practice can offer a free, warm, dry Wi-Fi hotspot to neighbors in an emergency.

In brief, if your business offers goods and services to your local community, create a plan for how, if you are fortunate enough to escape the worst effects of a disaster, you can share what you have with neighbors in need.

Long-term plans

According to Pew Research, 77% of Latin Americans, 60% of Europeans, 48% of the population of Asia and the Pacific, and 41% of the U.S. population are worried about the immediacy of the impacts of global warming. A global median of 51% indicates that climate change is affecting people right now.

From a business perspective, this means that the time for your brand to form and announce its plans for contributing to the climate solution is right now. Your efficient, green, and renewable energy practices, if made transparent, can do much to let the public know that not only will you be there for them in the short term in sudden emergencies, but that you are also doing your part to reduce future extreme weather events.

• Every time I walk into the local Kohl’s department store, the in-store messaging informs me that the building is powered, in part, by solar and wind energy.
• Green Swedish startup Wheely’s Cafe is the fastest-growing coffee company in Europe, vending organic beverages from bicycle-based carts.
• Here’s a furniture manufacturer in Connecticut that went solar, two companies that rent and recycle children’s toys, and Canada’s first all-electric taxi service.

Whether your business model is green-based or you incorporate green practices into your existing brand, sharing what you are doing to be a good neighbor in both the short and long term can earn the genuine goodwill of the local communities you wish to serve.

Do something great

I often imagine the future unlived when I see brands making awkward or self-damaging decisions. I rub my forehead and squint my eyes, envisioning what they might have done differently.

Imagine if Brand A had implemented generosity. Imagine if, instead of raising its prices during that dreadful emergency, Brand A had offered a deep discount on its rooms to be sure that even the least fortunate community members had a secure place to stay during the hurricane. Imagine if they had opened up their lounges and lobbies and invited in homeless veterans for the night, granting them safety in exchange for their service. Imagine if they had warmly reached out to families, letting them know that cherished pets would be welcome during the storm, too.

Imagine the gratitude of those who had been helped.

Imagine the social media response, the links, the new stories, unstructured citations, reviews…

Yes, it might have been unprofitable monetarily. It might have even been mayhem. But it would have been great.

To me, firemen have always exemplified a species of greatness. In moments of extreme danger, they forget themselves and act for the good of others. Imagine putting a fireman’s heart at the heart of your brand, to be brought out during times of emergency. Why not bring it up at the next all-staff meeting? Brainstorm existing resources, develop new ones, write out a plan, make it a policy… Stand tall on the local business scene, stand up, be great!

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New Moz Local Product Packages Are Coming in November

Posted by dudleycarr

We've been working behind the scenes to make Moz Local serve your needs better than ever. It's not quite ready yet, but we just can't hold it in any longer — we had to give you a teaser of what we're planning.

Moz Local has grown tremendously over the past 2.5 years. Our initial $84 Listing Distribution offering pioneered the use of data aggregators to bring new efficiency and value to local businesses and agencies. We followed that with Search Insights, which added Local SEO analytics that gave businesses insight into how their location data performed in local searches.

The changes we’re making now will help all of our customers — local businesses, enterprise brands, and our agency partners — get the most out of Moz Local by delivering greater business value.

We’ll provide that value by making Moz Local available in 3 different packages:

Moz Local Essential

For the majority of our local business customers who have a single to dozens of locations, Moz Local Essential is our base-level Active Location Data Management and Reputation Monitoring solution. At $99 per year, this new entry-level offering adds Reputation Monitoring, the ability to monitor the latest reviews of your business locations on the most popular review sites, all from one place — while remaining priced at less than 50% of the leading competition.

Moz Local Professional

For Enterprise brands and agencies that need an enterprise-class solution to manage at scale (hundreds to thousands of business locations), Moz Local Professional includes everything in the Essential package — plus Local SEO Analytics to analyze results and make informed decisions that improve local marketing performance, and SEO expertise and support from the Moz Local customer success team.

Moz Local Premium

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Las innovaciones de los anuncios de la Red de Búsqueda están experimentando un fuerte impulso

Las expectativas de inmediatez y relevancia que tienen los consumidores son más altas que nunca y las marcas de éxito son las que se conectan con ellos en los momentos esenciales ( los momentos en los que quieren obtener información, quieren ir a un lugar o quieren comprar algo). Basándonos en nuestro conocimiento exhaustivo de la intención y el contexto, hemos creado productos como las listas de remarketing para anuncios de la Red de Búsqueda (RLSA) y la segmentación por lista de clientes para estés presente y muestres anuncios relevantes en esos momentos. La semana pasada en SMX East en Nueva York, pude presentar nuevos datos sobre estas innovaciones de anuncios.

Ahora las listas de remarketing para anuncios de la Red de Búsqueda son mejores

Gracias a este tipo de listas, es más sencilla la conexión con los clientes que ya están familiarizados con tu empresa, ya que puedes adaptar los anuncios de la Red de Búsqueda, las pujas y las palabras clave en función de la actividad que han llevado a cabo anteriormente en tu sitio web. A partir de hoy, presentamos mejoras en las listas de remarketing para los anuncios de la Red de Búsqueda para ofrecerte mayor flexibilidad y permitirte obtener un mejor rendimiento:

• Llega a los clientes en varios dispositivos. Si algún usuario visita tu sitio web desde su portátil o tablet, ahora podrás llegar a él con anuncios más relevantes cuando realice búsquedas en su dispositivo.
• Mantén a los visitantes del sitio web en tu lista durante 540 días. Este aumento de la duración de la afiliación facilita que las empresas con estacionalidad o productos que requieren consideración lleguen a sus clientes.
• Añade tus listas de remarketing en la campaña en este año, para poder usar RLSA de un modo más rápido y sencillo. Esto también sirve para la segmentación por lista de clientes.

Desde el lanzamiento inicial de las listas de remarketing para anuncios de la Red de Búsqueda, anunciantes como Intel, TransUnion y David Jones han obtenido grandes resultados.

La segmentación por lista de clientes es eficaz, sobre todo cuando se utiliza con RLSA

La segmentación por lista de clientes te permite llegar a tus clientes más valiosos en la Búsqueda de Google, YouTube y Gmail. Hemos descubierto que los anunciantes que utilizan esta función junto con RLSA obtienen un mejor rendimiento.

En SMX East presenté los datos que obtuvimos de muchos anunciantes que están logrando grandes resultados. El comercio de vinos Wine Enthusiast ha combinado las listas de remarketing para anuncios de la Red de Búsqueda con la segmentación por lista de clientes y ha multiplicado por tres el rendimiento de la inversión en comparación con las campañas de la Red de Búsqueda que solo han utilizado la segmentación por palabras clave.

Datos demográficos para anuncios de búsqueda

Los datos demográficos para anuncios de búsqueda (DFSA) han empezado a implementarse para todos los anunciantes del mundo. Con estos datos podrás adaptar las pujas según la edad y el sexo, e incluso excluirlas, para llegar a grupos específicos de clientes, así como elaborar informes sobre el modo en el que afectan a tus campañas. Más información

Imaginemos que tienes una tienda de ropa y la mayoría de tus clientes pertenecen a la generación Y. Gracias a los datos demográficos para anuncios de búsqueda podrás llegar a este tipo de audiencia de manera más eficaz. Por ejemplo, puedes aumentar las pujas para los usuarios de entre 18 y 34 años para generar más ventas en este valioso grupo de consumidores.

Si combinas este tipo de datos con tu estrategia de búsqueda, podrás estar donde estén tus clientes y garantizar la experiencia publicitaria más relevante posible. A continuación, encontrarás algunos anunciantes que han tenido éxito:

"Sin duda alguna, los datos demográficos para anuncios de búsqueda era el producto que queríamos implementar en nuestras campañas principales. Desde que aplicamos las pujas en función de la edad, hemos logrado mejoras sustanciales en eficiencia e interacción: los usuarios que según estos datos se identifican como mayores de 45 años han experimentado un aumento del 65% del CTR y un descenso del 15% del CPA". Rene Rios, directora de Desarrollo de Afiliación de AARP

“Gracias a los datos demográficos para anuncios de búsqueda, podemos centrar nuestras inversiones de marketing en las audiencias que más nos importan. Con los modificadores de pujas para mujeres de entre 25 y 44 años, en nuestras campañas el CPA se ha reducido en un 25% en comparación con las búsquedas habituales”. Ya-Yung Cheng, directora senior de Marketing Digital y CRM de Sylvan Learning

Jerry Dischler, vicepresidente de Gestión de Productos de AdWords

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